Cognos Analytics Banner ODS reporting delayed

Incident Report for Brown University

Postmortem

The Banner ODS data refresh completed successfully last night.
To view or resubmit failed schedules, see the “Rerun a Failed Cognos Analytics Report” knowledgebase article: https://ithelp.brown.edu/kb/articles/rerun-a-failed-cognos-analytics-report

Posted Jan 15, 2026 - 09:12 EST

Resolved

The Banner ODS data refresh completed successfully last night.

To view or resubmit failed schedules, see the “Rerun a Failed Cognos Analytics Report” knowledgebase article: https://ithelp.brown.edu/kb/articles/rerun-a-failed-cognos-analytics-report
Posted Jan 15, 2026 - 08:46 EST

Monitoring

The Banner ODS data refresh did not complete by noon as expected. There was an issue we are investigating. We anticipate it will run as scheduled this evening.

Data in Cognos Analytics reports against Banner ODS packages is available and is current as of the close of business on Monday 1/12/26. Reporting against all other data sources is current.

Banner ODS Packages:

Accounts Receivable
Admission
BannerSecurity
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Posted Jan 14, 2026 - 14:18 EST

Update

The Banner ODS data refresh did not complete by noon as expected. There was an issue we are investigating.

We are currently running a flashback procedure to restore the data to the previous run.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages:

Accounts Receivable
Admission
BannerSecurity
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Posted Jan 14, 2026 - 13:14 EST

Investigating

The Banner ODS Refresh is running longer than expected. We anticipate it will complete by noon.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages:
Accounts Receivable
Admission
BannerSecurity
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Posted Jan 14, 2026 - 07:53 EST
This incident affected: Administrative and Business (Cognos - Analytics & Reporting).