Planon Outage
Investigating - Planon is experiencing an unexpected outage, and you may receive an error message when attempting to log in. For critical facilities management requests, please contact the Service Response Center at 401-863-7800.
Mar 09, 2026 - 09:45 EDT
Administrative and Business Partial Outage
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Partial Outage
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Operational
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Operational
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Operational
Brown Digital Repository (BDR) Operational
Canvas Course Platform Operational
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OIT Planned Maintenance: Hibernate (Starfish) Mar 10, 2026 08:30-10:30 EDT

On Tuesday, March 10, between 8:30 AM and 10:30 AM, Hibernate Service (Starfish - [https://starfish.brown.edu] will experience a brief interruption while maintenance is being performed.
Posted on Mar 09, 2026 - 10:28 EDT
Mar 9, 2026
Cognos Degradation
Resolved - This incident has been resolved.
Mar 9, 11:32 EDT
Investigating - Some users may experience issues when attempting to authenticate into Cognos.
Mar 9, 11:02 EDT
Mar 8, 2026
Network Outage at Bio Med Center and 195 Angell St
Resolved - This incident has been resolved.
Mar 8, 09:49 EDT
Identified - OIT has identified the issue and working on a fix.
Mar 8, 07:41 EDT
Mar 7, 2026

No incidents reported.

Mar 6, 2026
MyBrown Outage
Resolved - This incident has been resolved.
Mar 6, 10:02 EST
Investigating - OIT is investigating a partial outage of my.brown.edu.
Mar 5, 15:58 EST
Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026
Notice: Recent CourseTools Canvas Site Request Data Discrepancies and Access
Resolved - This incident has been resolved.
Mar 3, 10:01 EST
Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to dld@brown.edu if your course still shows "Cancelled"
Jan 13, 10:51 EST
Investigating - Some active Brown courses listed at as "Cancelled," which prevents site creation in CourseTools. Additionally, some instructors are currently unable to request their own sites directly through the standard process.

If your course is incorrectly listed as "Cancelled," contact dld@brown.edu immediately to have it corrected.
Jan 12, 14:13 EST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026
OIT Planned Maintenance: Failover Test - Priority 1 Disaster Recovery Services
Completed - The scheduled maintenance has been completed.
Feb 28, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 27, 15:16 EST
Scheduled - OIT is currently conducting a failover test of our Priority 1 Disaster Recovery services.

During this time, MyAccount is in maintenance mode and will not be available for services like password and account management. Group Management with Grouper are also unavailable.

There may be some interruptions to other services while they are being failed over to our Disaster Recovery site. Additionally, some services may be available in read-only mode during the test.

All services are expected to be tested and restored to normal operation by noon today.

Here is a list of the services that are being tested during this time:

• Active Directory
• Brown Kubernetes Engine (BKE)
• Domain Name Service (DNS) - External and Internal
• Kerberos authentication
• Keyserver software license manager
• LDAP Directory service (Auth, Directory, and Registry)
• my.brown.edu
• Network Address Translation (NAT)
• Network Time Protocol (NTP)
• Network Traffic Manager (Global and Local)
• RADIUS Network authentication
• Registered Mail Relay (Regmail)
• Shibboleth authentication
• Today@Brown
• VPN (Virtual Private Network)
Feb 27, 15:15 EST
OIT Planned Maintenance: Failover Test - Priority 1 Disaster Recovery Services
Completed - The scheduled maintenance has been completed.
Feb 28, 05:59 EST
Scheduled - On Saturday, February 28, 2026, from 6:00 a.m. to noon, OIT will conduct a failover test of our Priority 1 Disaster Recovery services.

During that time, MyAccount will be in maintenance mode and will not be available for services like password and account management. Group Management with Grouper will also be unavailable.

There may be some interruptions to other services while they are being failed over to our Disaster Recovery site. Additionally, some services may be available in read-only mode during the test.

All services are expected to be tested and restored to normal operation by noon on Saturday, March 1, 2026.

Here is a list of the services that will be tested during this time:

• Active Directory
• Brown Kubernetes Engine (BKE)
• Domain Name Service (DNS) - External and Internal
• Kerberos authentication
• Keyserver software license manager
• LDAP Directory service (Auth, Directory, and Registry)
• my.brown.edu
• Network Address Translation (NAT)
• Network Time Protocol (NTP)
• Network Traffic Manager (Global and Local)
• RADIUS Network authentication
• Registered Mail Relay (Regmail)
• Shibboleth authentication
• Today@Brown
• VPN (Virtual Private Network)
Feb 27, 15:13 EST
Feb 27, 2026
Power Outage: Haffenreffer
Resolved - This incident has been resolved.
Feb 27, 15:02 EST
Investigating - There is currently a power outage at Haffenreffer affecting Wired, Wireless, and VoIP connections. RI Energy is communicating with OIT on this matter.
Feb 23, 07:17 EST
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
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