OIT Planned Maintenance: Home Folder Migrations begin tonight at 7 p.m.
Update - OIT is performing a migration of Home Folders to Brown’s OneDrive for approximately 650 faculty and staff starting this weekend. Access to these home folders has been removed as the data is being copied.

For the faculty and staff who have received communications from OIT about the change, instructions for reconnection on Monday morning are in our IT Knowledgebase article .

If you need access over the weekend for critical life safety/emergency issues, please call the OIT Service Center at (401) 863-4357 and press 0 (zero) to report your problem and alert OIT’s on-call staff.
Jun 13, 2025 - 19:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 2025 - 19:00 EDT
Scheduled - OIT will be performing a migration of Home Folders to Brown’s OneDrive for approximately 650 faculty and staff starting at 7 p.m. tonight. Access to these home folders will be cut off at that time.

If you have received communications from OIT regarding this change, please be sure to keep your files in sync working on the Brown network or by using VPN. At the end of the day, you should log out to save and close your files.

If you need help reconnecting on Monday morning, please review our IT Knowledgebase article and reach out to the OIT Service Center via help@brown.edu.
Jun 13, 2025 19:00 - Jun 17, 2025 16:00 EDT
Telephone Degradation
Update - There was a widespread issue with a number of University phones on Friday night. OIT has been working to fix the issue which will require manual intervention.

The reset process to resolve the problem is very simple, and you can troubleshoot your phone by following the steps in our help article:

https://ithelp.brown.edu/kb/articles/how-to-manually-reset-your-cisco-phone

Please note that even while phones are not working, voicemail will continue to receive messages.

If you need assistance, please contact the OIT Service Center via help@brown.edu.
Jun 07, 2025 - 09:51 EDT
Identified - We have identified a fix for the issue impacting a number of physical phones. Please refer to the following Knowledge Base article for detailed instructions:

https://ithelp.brown.edu/kb/articles/how-to-manually-reset-your-cisco-phone
Jun 07, 2025 - 09:19 EDT
Investigating - We are having some problems with a small number of physical phones connecting to the phone system. Telecom has an active case with the vendor and we are working through it at this time. We hope to have this fully resolved shortly
Jun 06, 2025 - 22:49 EDT
Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys ? Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting ? Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Under Maintenance
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Under Maintenance
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Operational
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Under Maintenance
Department File Services - files.brown.edu Under Maintenance
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
Medicat Operational
StarRez Housing Management Operational
Teaching and Learning Operational
Brown Digital Repository (BDR) Operational
Canvas Course Platform Operational
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 16, 2025

No incidents reported today.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
OIT Planned Maintenance: Telephone (VOIP) Upgrades
Completed - The scheduled maintenance has been completed.
Jun 13, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 18:00 EDT
Scheduled - On Friday, June 13, 2025, between 6:00 PM and 8:00 PM, telephone service (VOIP) may be briefly interrupted during this period if calls are active on the CIT SBC. Users should be aware there is a possibility for a brief phone interruption during this timeframe.
Jun 11, 13:33 EDT
Jun 12, 2025
OIT Planned Maintenance: Edge Switch Upgrade
Completed - The scheduled maintenance has been completed.
Jun 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 EDT
Scheduled - On Thursday, June 12, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while upgrades are performed:

135, 167, 190, 201 Thayer Street

118, 121, 125, 131, 133, 137 Waterman Street.
Jun 10, 15:50 EDT
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025
OIT Planned Maintenance: Edge Switch Upgrade
Completed - The scheduled maintenance has been completed.
Jun 9, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 EDT
Scheduled - On Monday, June 9, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while upgrades are performed:

340, 345 Brook Street

184 Hope Street

156 George Street.
Jun 3, 10:49 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

Unresolved incident: Telephone Degradation.

Jun 6, 2025
Jun 5, 2025
OIT Planned Maintenance: Edge Switch Upgrade
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 06:00 EDT
Scheduled - On Thursday, June 5, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while upgrades are performed:

155, 159 163, 180, 182 George Street

195 Angell Street

91, 94 Waterman Street

151, 190, 167, Thayer Street

346, 355, Brook Street

170, 182, 190 Hope Street
Jun 3, 10:47 EDT
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
Network Outage
Resolved - Areas with network connectivity problems have now been restored to full service. If you still have trouble connecting, it should resolve if you restart your computer.
Jun 2, 09:48 EDT
Investigating - Some locations in the Brown network may have issues connecting to network resources. OIT is aware of the issue, and we are investigating the problem.
Jun 2, 09:06 EDT
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