Brown University Status

Adobe login issues

Investigating - Some faculty and staff are experiencing authentication issues to Adobe services on new installations of Adobe software. OIT has a ticket open with the vendor.
Jul 22, 2024 - 14:46 EDT

Administrative and Business Operational

25Live Space Scheduling Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

LastPass Password Manager Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Operational

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

Medicat Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Degraded Performance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

OIT Planned Maintenance: FileMaker E/F/G Jul 30, 2024 06:00-07:30 EDT

On Tuesday, July 30, between 6:00 AM and 7:30 AM, planned maintenance will be performed on FileMaker E/F/G and services will be temporarily unavailable while upgrades are performed.
Posted on Jul 23, 2024 - 08:18 EDT

OIT Planned Maintenance: FileMaker H/I Aug 1, 2024 06:00-07:30 EDT

On Thursday, August 1, between 6:00 AM and 7:30 AM, planned maintenance will be performed on FileMaker H/I and services will be temporarily unavailable while upgrades are performed.
Posted on Jul 23, 2024 - 08:23 EDT

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

OIT Planned Maintenance: FileMaker A/B/C

Completed - The scheduled maintenance has been completed.
Jul 25, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 EDT

Scheduled - On Thursday, July 25, between 6:00 AM and 7:30 AM, planned maintenance will be performed on FileMaker A/B/C and services will be temporarily unavailable while upgrades are performed.
Jul 17, 14:18 EDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

OIT Planned Maintenance: Banner Maintenance

Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:00 EDT

Scheduled - On Tuesday, July 23, from 7:00 AM to 8:00 AM, planned maintenance is scheduled for Banner. The following Banner service will be unavailable - Banner for Administrators.
Jul 17, 10:26 EDT

Jul 22, 2024

Worldwide IT outage affecting Brown services and computers

Resolved - This incident has been resolved.
Jul 22, 09:26 EDT

Identified - OIT has brought all production services online, there are still some dev/qa services that will be addressed on Monday but the critical recovery effort has concluded. Thank you for your patience.
Jul 20, 10:57 EDT

Update - OIT is pausing recovery efforts for the evening. Our business-critical services are largely operational, though some functionality may still be missing. Our team is taking a well-deserved break and will resume work on Saturday morning. Thank you for your patience.
Jul 19, 19:13 EDT

Update - Due to this outage affecting our scheduling system (AppWorx), the batch shift (jobs and process flows) scheduled for last night, Thursday, July 18 did not finish fully and the batch shift (jobs and process flows) scheduled for today, Friday, July 19, will not be executed as planned.

The OIT team is actively working on resolving this issue, and we anticipate a resolution soon.
Jul 19, 13:11 EDT

Update - Anyone having trouble logging in to Brown's Workday service can use the Workday button published on https://www.brown.edu/staff
Jul 19, 10:35 EDT

Update - We are continuing to investigate this issue.
Jul 19, 08:44 EDT

Update - If you are experiencing repeated reboots or crashes on a Windows computer today, regardless of being Brown-owned or a personal computer, this IT help article will help you resolve the issue: https://ithelp.brown.edu/kb/articles/2108
Jul 19, 08:29 EDT

Update - Overnight, a software update from security provider CrowdStrike caused technology system outages at organizations across the world. A majority of Brown IT services are impacted, as well as many Windows desktops and laptops, including Brown-owned and any personal computers running CrowdStrike. The 'Brown' wifi network may also be intermittent. The Office of Information Technology has been working urgently to resolve these issues.

At this time, services such as Shibboleth authentication, VPN, file storage and many others may be intermittent or unavailable. If you have a Windows laptop or desktop computer that is rebooting or crashing repeatedly, please reach out to the OIT Help Desk (http://ithelp.brown.edu/) or your IT support team for help. OIT will publish updates at https://brownuniversity.statuspage.io as we make progress restoring services.

We recognize the significant impact that this will have on operations and appreciate your patience as we work to return all services to normal status.
Jul 19, 06:58 EDT

Update - There is a major outage of most OIT services and Windows-based desktop and laptop computers. This is related to a widespread problem in a recent update of the Crowdstrike security service which is affecting computers around the world. Most services including file storage, VPN, Shibboleth authentication, and others are unavailable. OIT is working on resolving this with the highest urgency. We will provide updates in this alert as they are available.
Jul 19, 03:16 EDT

Investigating - We’re experiencing issues with Multiple Services. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
Jul 19, 01:51 EDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

Jul 19, 2024

Jul 18, 2024

Wired, Wireless and VOIP are affected in some location in the Jewelry District

Resolved - This incident has been resolved.
Jul 18, 15:40 EDT

Identified - The issue has been identified and a fix is being implemented.
Jul 18, 15:32 EDT

Multiple Services Affected

Resolved - This incident has been resolved.
Jul 18, 14:02 EDT

Update - Grouper is now operational.
Jul 16, 11:26 EDT

Update - MyAccount is now operational.
Jul 16, 11:20 EDT

Update - We are continuing to investigate this issue.
Jul 16, 10:49 EDT

After-the-Fact Service Alert - Resolved: Wireless Network

Resolved - We are providing this after-the-fact notification that the Brown, Brown-Guest, and Eduroam wireless networks experienced a brief service interruption this morning, Thursday, July 18, 2024, from approximately 7:47 AM to 7:54 AM.
Jul 18, 08:34 EDT

OIT Planned Maintenance: Network Upgrade

Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 EDT

Scheduled - On Thursday, July 18, between 6:00 AM and 8:00 AM, network connectivity (including wired, and wireless) will experience a brief interruption campus-wide while maintenance is performed.
Jul 17, 16:21 EDT

Jul 17, 2024

After-the-Fact Service Alert - Resolved: Wireless Network

Resolved - We are providing this after-the-fact notification that the Brown, Brown-Guest, and Eduroam wireless networks experienced a brief service interruption this afternoon from approximately 2:00 PM to 2:10 PM.
Jul 17, 14:44 EDT

Jul 16, 2024

OIT Planned Maintenance: Edge Switch Upgrades

Completed - The scheduled maintenance has been completed.
Jul 16, 08:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT

Scheduled - On Tuesday, July 16, 2024, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while upgrades are performed:

135 Thayer St.
167 Thayer St.
201 Thayer St.

118 Waterman St.
121 Waterman St.
Jul 10, 14:21 EDT

OIT Planned Maintenance: Network Upgrade

Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 EDT

Scheduled - On Tuesday, July 16, 2024, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will experience a brief interruption at the following locations while maintenance is performed:

173 Meeting St.
144 Angell St.
154 Angell St.
155 Angell St.
164 Angell St.
Biomed
Bio-Med Ctr
Brown Office Building
69 Brown St.
70 Brown St.
79 Brown St.
Carra
Carrb
Creative Arts
DH33
001 Euclid Ave
008 Fones Alley
Grimshaw
Hemisphere Building
Hillel House
Sidney Frank Hall Life Sciences Building
171 Meeting St.
185 Meeting St.
Mencoff Hall
Norwood House
Page-Robinson Hall
Partridge Hall & Annex
Peter Green House
45 Prospect
51 Prospect
Robinson Hall
249 Thayer St.
Urban Environmental Lab
Walter Hall
68 Waterman St.
70 Waterman St.
86 Waterman St.
96 Waterman St.
Jul 11, 08:34 EDT

OIT Planned Maintenance: UPS Battery Replacement - Champlin

Completed - The scheduled maintenance has been completed.
Jul 16, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:30 EDT

Scheduled - On Tuesday, July 16, technicians will be replacing a UPS battery at Champlin. There may be a brief drop in network connectivity during this maintenance period window.
Jul 15, 14:29 EDT

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.