Brown University Status

Dining menus within the BrownU mobile apps and my.brown.edu are down

Identified - Dining menus within my.brown.edu are back up. Menus within the BrownU mobile apps are still down.
Apr 24, 2024 - 09:35 EDT

Investigating - Dining menus within the BrownU mobile apps and my.brown.edu are down due to a vendor API change. The issue has been identified and OIT staff are working to resolve the issue.
Apr 23, 2024 - 15:31 EDT

Administrative and Business Operational

25Live Space Scheduling Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

LastPass Password Manager Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Operational

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

Medicat Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 26, 2024

No incidents reported today.

Apr 25, 2024

OIT Planned Maintenance: Tableau Server

Completed - The scheduled maintenance has been completed.
Apr 25, 18:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 17:00 EDT

Scheduled - Tableau Server (tableau.brown.edu) will be unavailable today, Thursday, April 25, from 5:00 pm to approximately 6:00 pm for system maintenance.

During this time, users will not be able to log in, connect, or publish to Tableau Server. Additionally, Tableau Server content embedded on Brown websites may be unavailable.
Apr 25, 16:40 EDT

OIT Planned Maintenance: FileMaker A/B/C

Completed - The scheduled maintenance has been completed.
Apr 25, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 06:30 EDT

Scheduled - On Thursday, April 25, between 6:30 and 7:30 AM, planned maintenance will be performed on FileMaker A/B/C and services will be temporarily unavailable while upgrades are performed.
Apr 23, 15:22 EDT

Apr 24, 2024

OIT Planned Maintenance: Edge Switch Upgrade (1 Davol)

Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 06:00 EDT

Scheduled - On Wednesday, April 24, from 6:00 to 8:00 AM, planned network maintenance is scheduled at 1 Davol.

During this time, network connectivity will be temporary unavailable while maintenance is being performed.
Apr 17, 15:51 EDT

Apr 23, 2024

MyAccount Outage

Resolved - MyAccount services are stable and validated. This issue has been resolved.
Apr 23, 12:37 EDT

Update - MyAccount services appear to be improving. OIT is still working on investigating and identifying the issue.
Apr 23, 12:07 EDT

Investigating - Users are currently experiencing problems accessing myaccount.brown.edu. OIT is currently investigating this issue.
Apr 23, 11:54 EDT

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

Apr 18, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Apr 18, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 11:15 EDT

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Thursday, April 18, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Apr 15, 12:07 EDT

Apr 17, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Apr 17, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 11:15 EDT

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Wednesday, April 17, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Apr 15, 12:06 EDT

OIT Planned Maintenance: MyBrown

Completed - The scheduled maintenance has been completed.
Apr 17, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 EDT

Scheduled - On Wednesday, April 17, from 6:00 to 6:45 AM, planned maintenance has been scheduled for the "Brown Wireless Connections" under "Data and Privacy". The "Brown Wireless Connections" under "Data and Privacy" will be unavailable between 6:00 AM through approximately 6:45 AM while maintenance is being performed. An error message may show. All other functionality of MyBrown will be available.

We are reserving the entire maintenance window for troubleshooting if necessary.
Apr 11, 09:47 EDT

Apr 16, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:15 EDT

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Tuesday, April 16, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Apr 15, 12:03 EDT

Apr 15, 2024

OIT Planned Maintenance: Edge Switch Upgrade

Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 EDT

Scheduled - On Monday, April 15, from 6:00 to 8:00 AM, planned network maintenance is scheduled at the following locations:

1 Davol
26 Ship
43 Elm
339 Eddy
222 Richmond
233 Richmond
300 Richmond

During this time, network connectivity will be temporary unavailable while maintenance is being performed.
Apr 10, 11:41 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.