Service Under Maintenance

Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Under Maintenance
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Under Maintenance
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Operational
Brown Digital Repository (BDR) Operational
Canvas Course Platform Operational
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OIT Planned Maintenance: Hibernate (Starfish) Mar 16, 2026 08:00-16:00 EDT

On Monday, March 16, between 8:00 AM and 4:00 PM, Hibernate Service (Starfish - [https://starfish.brown.edu] will be unavailable while maintenance is being performed.
Posted on Mar 13, 2026 - 15:00 EDT
Mar 16, 2026

No incidents reported today.

Mar 15, 2026

No incidents reported.

Mar 14, 2026
Workday System Update
Completed - The scheduled maintenance has been completed.
Mar 14, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 16:00 EDT
Scheduled - In preparation for the next update to the Workday system, Workday will be unavailable beginning Friday, March 13, at 4 p.m. Faculty, staff, and students may log back into Workday on Saturday, March 14, at 2 p.m. Please plan accordingly.
Mar 10, 14:38 EDT
Scheduled Maintenance: Banner Upgrade
Completed - The scheduled maintenance has been completed.
Mar 14, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:00 EDT
Scheduled - Banner will undergo a scheduled upgrade on Saturday, March 14, 2026, from 9:00 am to noon.
During this maintenance window, Banner Admin and Banner Self-Service will be unavailable.
Mar 13, 09:56 EDT
Mar 13, 2026
Google Workspace Degradation
Resolved - This incident has been resolved.
Mar 13, 11:09 EDT
Investigating - Google is currently investigating reports of an issue affecting Google Docs, Apps Script, Google Slides, Google Drive, and Google Calendar.

If you would like to track the progress of this investigation yourself, additional details are available on the Google Workspace Status Dashboard: [https://www.google.com/appsstatus/dashboard/incidents/KamjizntSiNtRETcBL2Q]
Mar 13, 10:50 EDT
Mar 12, 2026
T2 Iris Hosted Flex Services - Parking Pay Stations Degradation
Resolved - This incident has been resolved.
Mar 12, 14:04 EDT
Investigating - T2 Iris Hosted Flex Services are currently experiencing network and communication issues. This is impacting the pay stations in the Power Street Garage and the Parking Officer devices.

The pay stations are operating in offline mode and are accepting payments. The employee hybrid pay station is not accepting the employee hybrid code, making the machine inoperable. The officer's devices are experiencing a slowdown in service, but are functional.
Mar 12, 10:35 EDT
OIT Planned Maintenance: MyPrint
Completed - The scheduled maintenance has been completed.
Mar 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 07:00 EDT
Scheduled - MyPrint service will be undergoing maintenance on Thursday, March 12, 2026, from 7:00 AM to 8:00 AM. All MyPrint printing services, including student printing and the shared MyPrint queues, may be unavailable while maintenance is being performed.
Mar 11, 18:39 EDT
Mar 11, 2026
Banner AdminCommon Outage
Resolved - This incident has been resolved.
Mar 11, 12:34 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 11, 12:01 EDT
Investigating - Banner AdminCommon is experiencing an outage. OIT is investigating this issue.
Mar 11, 11:26 EDT
Mar 10, 2026
OIT Planned Maintenance: Hibernate (Starfish)
Completed - The scheduled maintenance has been completed.
Mar 10, 10:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 08:30 EDT
Scheduled - On Tuesday, March 10, between 8:30 AM and 10:30 AM, Hibernate Service (Starfish - [https://starfish.brown.edu] will experience a brief interruption while maintenance is being performed.
Mar 9, 10:28 EDT
Mar 9, 2026
Power Outage on College Hill Affecting Multiple Brown Services
Resolved - This incident has been resolved.
Mar 9, 15:32 EDT
Identified - A power outage on College Hill is affecting multiple Brown services, including wired and wireless network in the affected buildings. RI Energy has reported an outage in this area and has posted an ETA of 3:00pm as of the time of this alert.
Mar 9, 13:17 EDT
Planon Outage
Resolved - This incident has been resolved.
Mar 9, 14:37 EDT
Investigating - Planon is experiencing an unexpected outage, and you may receive an error message when attempting to log in. For critical facilities management requests, please contact the Service Response Center at 401-863-7800.
Mar 9, 09:45 EDT
Cognos Degradation
Resolved - This incident has been resolved.
Mar 9, 11:32 EDT
Investigating - Some users may experience issues when attempting to authenticate into Cognos.
Mar 9, 11:02 EDT
Mar 8, 2026
Network Outage at Bio Med Center and 195 Angell St
Resolved - This incident has been resolved.
Mar 8, 09:49 EDT
Identified - OIT has identified the issue and working on a fix.
Mar 8, 07:41 EDT
Mar 7, 2026

No incidents reported.

Mar 6, 2026
MyBrown Outage
Resolved - This incident has been resolved.
Mar 6, 10:02 EST
Investigating - OIT is investigating a partial outage of my.brown.edu.
Mar 5, 15:58 EST
Mar 5, 2026
Mar 4, 2026

No incidents reported.

Mar 3, 2026
Notice: Recent CourseTools Canvas Site Request Data Discrepancies and Access
Resolved - This incident has been resolved.
Mar 3, 10:01 EST
Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to dld@brown.edu if your course still shows "Cancelled"
Jan 13, 10:51 EST
Investigating - Some active Brown courses listed at as "Cancelled," which prevents site creation in CourseTools. Additionally, some instructors are currently unable to request their own sites directly through the standard process.

If your course is incorrectly listed as "Cancelled," contact dld@brown.edu immediately to have it corrected.
Jan 12, 14:13 EST
Mar 2, 2026

No incidents reported.

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