Brown University Status

Multiple login steps at tickets.brown.edu

Investigating - We are aware of an issue where the university ticketing website is prompting for Brown credentials multiple times to log in. If you continue through the login process, you should still be able to purchase tickets.
OIT is investigating the cause.
Nov 13, 2025 - 15:12 EST

Administrative and Business Degraded Performance

25Live Space Scheduling Operational

Applications Manager (AppWorx) Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Degraded Performance

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

1Password Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Operational

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2025

No incidents reported today.

Nov 19, 2025

Cloudflare Outage Affecting Brown Services

Resolved - This incident has been resolved.
Nov 19, 09:51 EST

Monitoring - These affected services are back online. OIT is continuing to monitor this service interruption.
Nov 18, 10:19 EST

Update - We have identified serveral Brown services experiencing interruption:

GiveCampus
BrownConnect+
https://www.brownalumnimagazine.com/
https://www.mathinstitutes.org/
https://insite.browntextbook.com/

OIT continues to monitor this outage.
Nov 18, 09:26 EST

Investigating - Cloudflare is experiencing an internal service degradation. Some Brown services may be intermittently impacted. OIT is monitoring the outage.
Nov 18, 08:56 EST

Nov 18, 2025

Brown Sites Down

Resolved - This incident has been resolved.
Nov 18, 07:21 EST

Investigating - Cloudflare is aware of, and investigating an issue which impacts multiple customers, including Brown. OIT is monitoring this situation.
Nov 18, 07:10 EST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 14, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Friday, November 14, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 11:13 EST

Cognos Degradation

Resolved - This incident has been resolved.
Nov 14, 08:34 EST

Investigating - Some users may experience issues when attempting to authenticate into Cognos.
Nov 12, 11:33 EST

OIT Planned Maintenance: Network Upgrade

Completed - The scheduled maintenance has been completed.
Nov 14, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 EST

Scheduled - On Friday, November 14, 2025, between 6:00 AM and 8:00 AM, network connectivity including wired, wireless and VoIP may be unavailable while upgrades are performed at the following locations:

171 Meeting St.
175 Meeting St.
185 Meeting St.
68 Waterman St.
001 Euclid Ave.
Nov 13, 14:28 EST

Nov 13, 2025

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Thursday, November 13, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 11:13 EST

OIT Planned Maintenance: Network Upgrade (229 Hope St.)

Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:01 EST

Scheduled - On Thursday, November 13, 2025, between 6:00 AM and 8:00 AM, network connectivity at 229 Hope St., including wired, wireless and VoIP may be unavailable while upgrades are performed.
Nov 12, 16:46 EST

OIT Planned Maintenance: Network Upgrade

Completed - The scheduled maintenance has been completed.
Nov 13, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:00 EST

Scheduled - On Thursday, November 13, 2025, between 6:00 AM and 8:00 AM, network connectivity including wired, wireless and VoIP may be unavailable while upgrades are performed at the following locations:

144 Angell
154 Angell
155 Angell
164 Angell
68 Brown
69 Brown
79 Brown
Nov 12, 16:49 EST

Nov 12, 2025

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Wednesday, November 12, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 11:12 EST

License Error: Stata 19 on macOS

Resolved - This incident has been resolved.
Nov 12, 09:53 EST

Monitoring - A fix has been implemented, please reinstall Stata or try the following:

Can you try the following steps and report back if this solved your issue:
1. Can you go to http://softwarecatalog.brown.edu/?search=stata
2. You will see a new entry there called: MAC STATA LIC FILE
3. Can you download that file and unzip it.
4. Find and replace the old STATA.LIC file
5. From here: Finder > Applications > Stata, the exiting STATA.LIC file is in the Stata folder
Nov 11, 12:39 EST

Investigating - Customers are reporting that they are unable to run the Stata SE application on macOS. Windows installations are not currently affected. Please reinstall Stata from https://softwarecatalog.brown.edu/
Nov 11, 10:10 EST

Nov 11, 2025

Nov 10, 2025

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 10, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Monday, November 10, from 11:15 am to 1:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 11:10 EST

Jabber Outage

Resolved - This incident has been resolved.
Nov 10, 11:31 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 13:33 EST

Investigating - The Off-Campus Jabber client is currently experiencing an outage. On campus and those connected through the VPN client are still able to use Jabber on their devices. We are actively investigating this issue.
Nov 7, 12:21 EST

Nov 9, 2025

Power Outage at Butler Hospital

Resolved - This incident has been resolved.
Nov 9, 20:13 EST

Investigating - There is a power outage at Butler Hospital, affecting Wired, Wireless, and VoIP connections at this location.
Nov 9, 17:45 EST

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Nov 6, 2025

Multiple Brown Services Experiencing Outage

Resolved - This incident has been resolved.
Nov 6, 12:08 EST

Investigating - Multiple Brown Services are experiencing a service outage.

These include:

- MyAccount
- Go
- UFunds
- ASK
- Course Tools
- TravelSafe
- Tutoring
- OrgChart
Nov 6, 11:57 EST