All Systems Operational

Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys ? Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting ? Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Operational
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Operational
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
LastPass Password Manager Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
Medicat Operational
StarRez Housing Management Operational
Teaching and Learning Operational
Brown Digital Repository (BDR) Operational
Canvas Course Platform Operational
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OIT Planned Maintenance: Edge Switch Upgrades (Jewelry District) Mar 31, 2025 06:00-08:00 EDT

On Monday, March 31, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while upgrades are performed:

222 Richmond
300 Richmond
43 Elm
26 Ship
339 Eddy
1 Davol
Posted on Mar 26, 2025 - 12:09 EDT

OIT Planned Maintenance: Edge Switch Upgrade - 70 Ship Apr 1, 2025 06:00-08:00 EDT

On Tuesday, April 1, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at 70 Ship while upgrades are performed.
Posted on Mar 26, 2025 - 12:11 EDT

OIT Planned Maintenance: Edge Switch Upgrade - 350 Eddy Apr 2, 2025 06:30-08:00 EDT

On Wednesday, April 2, 2025, between 6:30 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at 350 Eddy while upgrades are performed.
Posted on Mar 26, 2025 - 12:13 EDT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Brown’s Departmental File Services (DFS) upgrade is now complete
Resolved - If you need any help reconnecting to your files, please reach out to the OIT Service Center via help@brown.edu.
Mar 26, 09:16 EDT
Monitoring - The OIT upgrade of Brown’s Departmental File Services (DFS) is now complete. Wherever possible, OIT has automatically reconnected all Brown employees to the new file storage, which is now known as “files22.brown.edu” instead of the previous “files.brown.edu”.

For information on how to reconnect manually, please use the following instructions:

Mac: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-with-macos
Windows: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-on-windows

If you need any help reconnecting to your files, please reach out to the OIT Service Center via help@brown.edu.
Mar 24, 07:37 EDT
Mar 25, 2025
OIT Planned Maintenance: AppWorx Production Upgrade
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 EDT
Scheduled - The Applications Manager (AppWorx) is scheduled for an upgrade on Tuesday, March 25, from 6:00 to 9:00 a.m. During this time, scheduled process flows, end-user-submitted process flows, and ad hoc requests will not be processed. The entire maintenance window is reserved for troubleshooting if needed.

Please plan accordingly and submit any scheduling adjustments via our AppWorx request portal. Otherwise, process flows scheduled during this period will run once the upgrade is complete.
Mar 20, 14:16 EDT
OIT Planned Maintenance: Network Hardware
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:01 EDT
Scheduled - On Tuesday, March 25, 2025, between 6:00 AM and 8:00 AM, maintenance is being performed on network hardware providing internet based services supported by OIT.
Mar 21, 12:33 EDT
Mar 24, 2025
OIT Planned Maintenance: Departmental File Services Unavailable on 3/21-24
Completed - The scheduled maintenance has been completed.
Mar 24, 07:29 EDT
Update - The OIT upgrade of Brown’s Departmental File Services (DFS) is now complete. Wherever possible OIT has automatically reconnected all Brown employees to the new file storage which is now known as “files22.brown.edu” instead of the previous “files.brown.edu”.

For information on how to reconnect manually, please use the following instructions:

Mac: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-with-macos
Windows: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-on-windows

If you need any help reconnecting to your files, please reach out to the OIT Service Center via help@brown.edu
Mar 24, 07:21 EDT
Update - OIT is currently performing an upgrade of Brown’s Departmental File Services (DFS). This service will not be available from 7 p.m. on Friday, March 21 until 7 a.m. on Monday, March 24. When this work is complete, we’ll be using a faster, more secure file storage platform for Brown. If you need help reconnecting on Monday morning, please reach out to the OIT Service Center via help@brown.edu.
Mar 22, 07:09 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT
Scheduled - OIT will be performing an upgrade of Brown’s Departmental File Services (DFS) starting at 7 p.m. tonight. This service will not be available from 7 p.m. on Friday, March 21 until 7 a.m. on Monday, March 24.

If you need access to files saved on “files.brown.edu\DFS” during this scheduled outage, you can copy them in advance to your own computer for the weekend, and then copy them back on Monday.

When this work is complete, we’ll be using a faster, more secure file storage platform for Brown. If you need help reconnecting on Monday morning, please reach out to the OIT Service Center via help@brown.edu.
Mar 21, 06:36 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Mar 21, 2025
CrowdStrike Home Failing To Install
Resolved - This incident has been resolved.
Mar 21, 12:34 EDT
Investigating - We are aware of a problem with Crowdstrike Home failing to install for some users. The vendor is aware of this problem and is helping us resolve it.
Mar 14, 10:03 EDT
Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
Workday Outage
Resolved - This incident has been resolved.
Mar 17, 15:39 EDT
Investigating - Workday is experiencing an unplanned service outage and are actively working on a resolution.
Mar 17, 15:03 EDT
Mar 16, 2025
Vendor Planned Maintenance: 25Live
Completed - The scheduled maintenance has been completed.
Mar 16, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 13:00 EDT
Scheduled - During the maintenance window, no Series25 tools will be available.
Feb 20, 16:10 EST
Mar 15, 2025
OIT Planned Maintenance: Fiber Run Maintenance - 26 Benevolent St.
Completed - The scheduled maintenance has been completed.
Mar 15, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 EDT
Scheduled - On Saturday, March 15, between 6:00 AM and 6:00 PM, planned maintenance will be performed at 26 Benevolent St. Network connectivity (including wired, wireless and VoIP) will be temporarily unavailable while maintenance is being performed.
Mar 14, 10:56 EDT
Workday System Update
Completed - The scheduled maintenance has been completed.
Mar 15, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 16:00 EDT
Scheduled - In preparation for the next update to the Workday system, Workday will be unavailable beginning Friday, March 14, at 4 p.m. Faculty, staff, and students may log back into Workday on Saturday, March 15 at 2 p.m. Please plan accordingly.
Mar 6, 08:37 EST
Mar 14, 2025
After-the-Fact Service Alert - Resolved: Hosted Servers Outage
Resolved - Hosted Servers experienced an short outage/degradation from 3/14/2025 at 10:11 AM to 10:13 AM and may have affected your ability to use this service during this time. Hosted Servers are now running. This issue is now resolved.
Mar 14, 10:48 EDT
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