Brown University Status

All Systems Operational

Administrative and Business Operational

25Live Space Scheduling Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

LastPass Password Manager Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Operational

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

Medicat Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

OIT Planned Maintenance: Network Upgrade - 17 Benevolent St

Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 EST

Scheduled - Technicians will be replacing network switches at 17 Benevolent Street on Wednesday, November 20 from 6:00 to 8:00 am. There might be a brief drop in network connectivity during this maintenance period window.
Nov 19, 16:19 EST

Nov 19, 2024

OIT Planned Maintenance: Jamf MDM Service

Completed - The scheduled maintenance has been completed.
Nov 19, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 06:00 EST

Scheduled - On Tuesday, November 19, 2024, between 6:00 AM and 1:00 PM, the Jamf MDM service will be unavailable. iPhones, iPads, and Macs will not be able to enroll during this timeframe.
Nov 15, 10:13 EST

OIT Planned Maintenance: Hibernate Service (Starfish)

Completed - The scheduled maintenance has been completed.
Nov 19, 10:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 08:30 EST

Scheduled - On Tuesday, November 19, between 8:30 AM and 10:30 AM, Hibernate Service (Starfish) will experience a brief interruption while maintenance is being performed.
Nov 18, 14:34 EST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

Power Outage at Butler Hospital

Resolved - This incident has been resolved.
Nov 16, 15:11 EST

Monitoring - There is a power outage at Butler Hospital, affecting Wired, Wireless, and VoIP connections at the location.
Nov 16, 13:19 EST

Nov 15, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 15, 12:12 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Friday, November 15, from 11:15 AM to 1:00 PM.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation (TPAC Teaching Summary report is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 14:37 EST

Nov 14, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 14, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Thursday, November 14, from 11:15 AM to 1:00 PM.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation (TPAC Teaching Summary report is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 14:36 EST

OIT Planned Maintenance: Network Maintenance at 70 Ship St.

Completed - The scheduled maintenance has been completed.
Nov 14, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 EST

Scheduled - On Thursday, November 14, 2024, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will experience a brief interruption at 70 Ship St. while maintenance is performed.
Nov 13, 15:40 EST

Nov 13, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 13, 12:12 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Wednesday, November 13, from 11:15 AM to 1:00 PM.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation (TPAC Teaching Summary report is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 14:33 EST

Nov 12, 2024

Cognos Analytics Banner Real Time Reporting

Completed - The scheduled maintenance has been completed.
Nov 12, 13:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 11:15 EST

Scheduled - In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Tuesday, November 12, from 11:15 AM to 1:00 PM.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation (TPAC Teaching Summary report is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Nov 4, 14:31 EST

Nov 11, 2024

mycard.brown.edu is experiencing a service degradation

Resolved - This incident has been resolved.
Nov 11, 15:27 EST

Investigating - We have temporarily disabled meal plan and flex point purchases while the vendor works to resolve the issue.
Nov 8, 18:48 EST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

OIT Planned Maintenance: MyAccount

Completed - The scheduled maintenance has been completed.
Nov 9, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 22:00 EST

Update - We will be undergoing scheduled maintenance during this time.
Nov 8, 10:01 EST

Scheduled - MyAccount will be offline for planned maintenance from 10 p.m. on Friday, Nov. 8 to noon on Saturday, Nov. 9.

During this time, you will not be able to reset your Brown password, activate a new Brown account, manage your profile, or recover information about your Brown username. Administrative users of MyAccount will also be unable to access the site during this maintenance.

If you have any questions or concerns, please reach out to help@brown.edu.
Nov 1, 10:06 EDT

Nov 8, 2024

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.