All Systems Operational

Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys ? Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Operational
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Operational
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Operational
Brown Digital Repository (BDR) Operational
Canvas Course Platform Operational
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

OIT Planned Maintenance: Deskpro Help Request System Nov 4, 2025 22:00 - Nov 5, 2025 07:00 EST

Deskpro will undergo planned maintenance on Tuesday, November 4, from 10:00 PM to Wednesday, November 5, 7:00 AM. Access to Deskpro and it's related functionality will be temporarily unavailable while this maintenance is performed.
Posted on Nov 03, 2025 - 17:05 EST
Nov 4, 2025

No incidents reported today.

Nov 3, 2025
Admission Medical Program (AMP) Service Disruption
Resolved - This incident has been resolved.
Nov 3, 09:27 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 09:27 EST
Update - As we continue to investigate the issue, there will be a deadline extension of the Secondary Application to Tuesday, November 4th. Please check back in on Monday to complete your application
Nov 1, 15:19 EDT
Investigating - We are currently experiencing a service disruption with Admission Medical Program (AMP).

Our team is working to identify the root cause and implement a solution. A subset of users may be affected.
Nov 1, 14:55 EDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025
OIT Planned Maintenance: Failover Test - Priority 1 Disaster Recovery Services
Completed - The scheduled maintenance has been completed.
Nov 1, 12:00 EDT
Update - OIT is currently conducting a failover test of our Priority 1 Disaster Recovery services.

During this time, MyAccount is in maintenance mode and will not be available for services like password and account management. Group Management with Grouper are also unavailable.

There may be some interruptions to other services while they are being failed over to our Disaster Recovery site. Additionally, some services may be available in read-only mode during the test.

All services are expected to be tested and restored to normal operation by noon today.

Here is a list of the services that are being tested during this time:

• Active Directory
• Brown Kubernetes Engine (BKE)
• Domain Name Service (DNS) - External and Internal
• Kerberos authentication
• Keyserver software license manager
• LDAP Directory service (Auth, Directory, and Registry)
• my.brown.edu
• Network Address Translation (NAT)
• Network Time Protocol (NTP)
• Network Traffic Manager (Global and Local)
• RADIUS Network authentication
• Registered Mail Relay (Regmail)
• Shibboleth authentication
• Today@Brown
• VPN (Virtual Private Network)
Nov 1, 06:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 EDT
Scheduled - On Saturday, November 1, 2025, from 6:00 a.m. to noon, OIT will conduct a failover test of our Priority 1 Disaster Recovery services.

During that time, MyAccount will be in maintenance mode and will not be available for services like password and account management. Group Management with Grouper will also be unavailable.

There may be some interruptions to other services while they are being failed over to our Disaster Recovery site. Additionally, some services may be available in read-only mode during the test.

All services are expected to be tested and restored to normal operation by noon on Saturday, November 1, 2025.

Here is a list of the services that will be tested during this time:

• Active Directory
• Brown Kubernetes Engine (BKE)
• Domain Name Service (DNS) - External and Internal
• Kerberos authentication
• Keyserver software license manager
• LDAP Directory service (Auth, Directory, and Registry)
• my.brown.edu
• Network Address Translation (NAT)
• Network Time Protocol (NTP)
• Network Traffic Manager (Global and Local)
• RADIUS Network authentication
• Registered Mail Relay (Regmail)
• Shibboleth authentication
• Today@Brown
• VPN (Virtual Private Network)
Oct 29, 16:53 EDT
Oct 31, 2025

No incidents reported.

Oct 30, 2025
Multiple Brown Services Experiencing Outage
Resolved - This incident has been resolved.
Oct 30, 15:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 30, 11:33 EDT
Update - Multiple Brown Services are experiencing a service outage.

These include:

- Books at Brown
- MyAccount
- Coursetools
- Tutoring
- Go
- uFunds
- Org Chart
- Travelsafe
- Advising Sidekick (ASK)

OIT continues to investigate this issue.
Oct 30, 09:35 EDT
Investigating - MyAccount is currently down. OIT is investigating this issue.
Oct 30, 09:25 EDT
Widespread Problems in Several Global Web Service Providers
Resolved - This incident has been resolved.
Oct 30, 08:59 EDT
Update - We are continuing to investigate this issue.
Oct 29, 13:43 EDT
Update - We are continuing to monitor this event.

Additional services reported to be affected include:

- OIT Billing Service (Pinnacle)
- Touchnet
- uCommerce
Oct 29, 13:39 EDT
Investigating - We are aware of widespread problems in several global web service providers, including Amazon Web Services (AWS), Microsoft Azure, and Cloudflare.

This may impact some Brown services hosted on these services.
OIT is investigating to identify any affected Brown services. At this time these services seem to be affected:

- KnowBe4 phishing training and the Phish Alert Button
- ArcGIS Workforce
- Jamix Dining Menus
- T2 Parking App
- Microsoft 365
- StarRez
- OIT Billing Service (Pinnacle)
- Touchnet
- uCommerce

We will update this alert as we learn more information.
Oct 29, 13:18 EDT
Oscar Degradation
Resolved - This incident has been resolved.
Oct 30, 07:56 EDT
Investigating - Users are not able to reconnect to existing Open On Demand sessions or launch new Open On Demand jobs.

OIT is investigating this issue.
Oct 30, 07:46 EDT
Oct 29, 2025
OIT Planned Maintenance: University Ticketing (AudienceView)
Completed - The scheduled maintenance has been completed.
Oct 29, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 EDT
Scheduled - On Wednesday, October 29, 2025, between 6:00 AM and 10:00 AM, University Ticketing (AudienceView) will experience an interruption while maintenance is being performed.
Oct 28, 09:13 EDT
Oct 28, 2025
OIT Planned Maintenance: Medicat
Completed - The scheduled maintenance has been completed.
Oct 28, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 17:30 EDT
Scheduled - On Monday, October 27, 2025, between 5:30 PM and 12:00 AM, Medicat will experience an interruption while maintenance is being performed.
Oct 24, 15:02 EDT
Oct 27, 2025
Rosetta Stone Brown Site Outage
Resolved - This incident has been resolved.
Oct 27, 12:58 EDT
Investigating - RosettaStone.brown.edu is currently experiencing an outage. OIT is investigating.
Oct 27, 12:49 EDT
OIT Planned Maintenance: Edge Switch Upgrades
Completed - The scheduled maintenance has been completed.
Oct 27, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 06:00 EDT
Scheduled - On Monday, October 27, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while maintenance is being performed:

259 Brook St.
100 Charlesfield St.
125 Hope St.
154 Hope St.
154 Power St.
1 Prospect St.
21 Prospect St.
Oct 22, 11:19 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Cognos Analytics Banner ODS reporting delayed
Resolved - The Banner ODS data refresh completed at 9:40 AM.

The Business Intelligence team will resubmit failed “Team content” scheduled reports for users.

Users will need to resubmit failed subscriptions and “My content” scheduled reports..

To view or resubmit failed schedules, see the “Rerun a Failed Cognos Analytics Report” knowledgebase article: https://ithelp.brown.edu/kb/articles/rerun-a-failed-cognos-analytics-report
Oct 23, 10:09 EDT
Update - The Banner ODS Refresh is running longer than expected. We anticipate it will complete by 9:40 AM.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages:
Accounts Receivable
Admission
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Oct 23, 06:40 EDT
Investigating - The Banner ODS Refresh is running longer than expected. We anticipate it will complete by 9:40 AM.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages:
Accounts Receivable
Admission
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Oct 23, 06:36 EDT
Oct 22, 2025
Multiple Applications - Degradation
Resolved - This incident has been resolved.
Oct 22, 11:15 EDT
Investigating - OIT is investigating an issue with multiple application degradations. The following services are affected:

MyAccount
Course Tools
Tutoring
UFunds
Oct 22, 10:49 EDT
Oscar Outage
Resolved - This incident has been resolved.
Oct 22, 10:15 EDT
Investigating - Due to a system issue, Oscar compute nodes now don't have access to Internet, user namespace lookup, or license server access. Jobs may fail if they need to access Internet or a license server. OIT teams are working on the issue now.
Oct 21, 09:55 EDT
OIT Planned Maintenance: Banner Financial Aid Patching
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 EDT
Scheduled - Banner Financial Aid patches will be applied Wednesday Ocotober 22, 2025 between 6 AM and 8AM. Users of the application will experience intermittent connection issues.
Oct 17, 13:53 EDT
Oct 21, 2025
Network Outage at John Nicholas Brown Center (JNBC)
Resolved - This incident has been resolved.
Oct 21, 09:31 EDT
Investigating - There is a network outage at John Nicholas Brown Center (JNBC), affecting wired and wireless networking. OIT is investigating the incident.
Oct 21, 08:14 EDT
Widespread AWS Service Disruption
Resolved - This incident has been resolved.
Oct 21, 08:45 EDT
Update - We are continuing to investigate this issue.
Oct 20, 15:49 EDT
Update - A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

Atlassian Products (Jira, JSM)
Canvas Course Platform
BrownBuys
Brown Contract Management System
Cognos
Digital Signage (Screencloud)
Qualtrics
Panopto
Snowflake
Tableau
Zoom
Oct 20, 15:01 EDT
Update - A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

Atlassian Products (Jira, JSM)
Canvas Course Platform
Jaggaer
Qualtrics
Snowflake
Oct 20, 13:55 EDT
Update - We are continuing to investigate this issue.
Oct 20, 12:15 EDT
Investigating - A widespread AWS service disruption is currently causing degraded performance and intermittent outages across a vast number of applications. Known applications that are currently affected include:

Atlassian Products (Jira, JSM)
Canvas Course Platform
Qualtrics
Snowflake
Oct 20, 12:12 EDT
Snowflake Outage causing Cognos Reports Errors
Resolved - This incident has been resolved.
Oct 21, 08:45 EDT
Investigating - Snowflake is currently experiencing an East Coast outage. The outage is causing an error in reports that use a Snowflake data source.

Reports that use the following packages are effected:
Agreements
Brown Bear Bucks Legacy
Dining Services Legacy
Grants
Housing Assignment Legacy
Human Subjects
Huron Research Suite Security
InfoEd Security
TPAC Teaching Evaluations

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.
For the internal incident here's the Snowflake outage link: https://status.snowflake.com/

Snowflake Status
status.snowflake.com
Oct 20, 11:00 EDT
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