Brown University Status

Cognos Analytics degradation

Monitoring - A recent Google Chrome update (version 150.x) has introduced a compatibility issue with Cognos Analytics.

Impacted Scenarios in Chrome:

Running Reports—When running a report interactively and using the output toolbar to re-run the report or change format (e.g., clicking "Run" or "Select a format" then PDF, Excel, HTML), an error may occur. You can close the report and re-run it in your desired format or use Firefox as a temporary workaround.

Authoring Reports—Creating or modifying reports will result in an error. Use Firefox as a temporary workaround.

NOTE: Users may experience the same errors in Edge since it also uses the Chromium codebase.
Jul 02, 2026 - 16:32 EDT

Administrative and Business Operational

25Live Space Scheduling Operational

Applications Manager (AppWorx) Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Confluence Administration Operational

Confluence Authentication and User Management Operational

Confluence View Content Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Jira Service Management Assets Operational

Jira Service Management Authentication and User Management Operational

Jira Service Management Jira Service Management Web Operational

Jira Service Management Service Portal Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

1Password Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

GitHub Codespaces Operational

REDCap Operational

Network Connectivity and Telecommunications Degraded Performance

Jabber Operational

Telephone service (local and long distance) Degraded Performance

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 14, 2026

OIT Planned Maintenance: Cognos Analytics/Banner ODS

Completed - The scheduled maintenance has been completed.
Jul 14, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:30 EDT

Scheduled - Starting Tuesday, July 14, 2026, at 6:30 AM, OIT will upgrade the Cognos Analytics Production environment. We anticipate the system will be back up and operational by 7:30 AM on Tuesday.

While the upgrade is taking place, Cognos Analytics Production will be unavailable or unstable and you should not log in. Reports that are running when Cognos Analytics goes offline at 6:30 AM will fail.

Reports scheduled to run during the upgrade may fail or not run at all. You should plan to review your scheduled reports and be prepared to rerun them manually after the upgrade.

Cognos users should watch for an email from the Business Intelligence Team after the upgrade.

Thank you, Office of Information Technology
Jul 13, 15:52 EDT

Jul 13, 2026

OIT Planned Maintenance: Mulesoft

Completed - The scheduled maintenance has been completed.
Jul 13, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 EDT

Scheduled - The production Mulesoft servers are scheduled for maintenance Monday, July 13, 2026, from 10:00 PM to 11:00 PM. During this time, scheduled process flows and Mule hosted API requests will not be processed.
Jul 13, 09:24 EDT

After-the-Fact Service Alert - Resolved: Network Outage

Resolved - OSHEAN performed maintenance on multiple NCS routers on Friday, July 10, 2026, from 7:00 PM to 10:00 PM. During this time, users may have experienced brief outages affecting ANMA and several off-campus VPN sites. This issue is now resolved.
Jul 13, 09:42 EDT

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

Google Workspace Transfer Data Alerts

Resolved - This incident has been resolved.
Jul 8, 11:20 EDT

Monitoring - Some customers might be seeing banners in Gmail or other Google apps promoting the ability to transfer data to personal accounts if you are 'Graduating Soon'.

These prompts are for informational purposes. In general, no action is required to maintain your account, data access, or current services.

If you are graduating soon, congratulations! The Transfer Content feature can help you migrate your content from the Brown Google environment to a personal Google account, to prepare for your transition to our alumni community.
May 21, 12:17 EDT

Jul 7, 2026

Windows Machines Cannot Connect to Brown Wi-Fi

Resolved - This incident has been resolved.
Jul 7, 15:24 EDT

Monitoring - Our updates to the client certificate profiles have been completed. Customers who have trouble connecting to the "Brown" wireless network should go to wifi.brown.edu to refresh their connection.
Jul 6, 10:23 EDT

Identified - Windows machines across campus are having issues connecting to Brown's Wi-Fi. Users can attempt to join Brown Guest.

You can reset your connection to the network by visiting wifi.brown.edu to refresh your profile. OIT is working to update network profiles for Brown-managed machines.
Jul 6, 09:00 EDT

Investigating - Windows machines across campus are having issues connecting to Brown's Wi-Fi. Users can attempt to join Brown Guest.
Jul 6, 08:15 EDT

DGX-B200 nodes shutting down for urgent maintenance.

Resolved - This incident has been resolved and equipment is back online.
Jul 7, 15:24 EDT

Identified - The DGX-B200 GPU nodes will be taken offline for urgent maintenance starting at 6:00 AM tomorrow. A reservation is in place, so no new jobs will start on these nodes. Currently running jobs will continue until 6:00 AM, after which any still running will be stopped. Please checkpoint your work if needed.
Jul 6, 14:21 EDT

Power Outage: Haffenreffer

Resolved - This incident has been resolved.
Jul 7, 15:23 EDT

Identified - There is currently a power outage at Haffenreffer affecting Wired, Wireless, and VoIP connections. RI Energy is communicating with OIT on this matter.
Jul 7, 08:53 EDT

Jul 6, 2026

MyPrint Degraded for macOS Users

Resolved - This incident has been resolved.
Jul 6, 14:22 EDT

Update - Users on macOS are prompted for authentication for every MyPrint print job when running macOS 26.4 or later, 15.7.5 or later, 14.8.5 or later. Selecting the option to "Remember this password in my keychain" does not work. Print jobs are successfully submitted when a user re-enters their Brown username and password for each job. OIT's print vendor has acknowledged the issue, and is working with Apple on a resolution in a future Apple security update.
May 19, 10:44 EDT

Identified - Users on macOS are prompted for authentication for every MyPrint print job when running macOS 14.8.5 or later, 15.7.5 or later, and 26.4 or later. Selecting the option to "Remember this password in my keychain" does not work. Print jobs are successfully submitted when a user re-enters their Brown username and password for each job.

We will update this alert with further information when it becomes available.
May 19, 10:31 EDT

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

Unresolved incident: Cognos Analytics degradation.

Jul 1, 2026

Upcoming Scheduled Maintenance for OIM

Resolved - Maintenance has been completed. This incident has been resolved.
Jul 1, 16:42 EDT

Identified - On Wednesday, July 1st, between 4:00 PM and 4:30 PM, MyAccount (myaccount.brown.edu) may be degraded while maintenance is being performed. If any performance issues occur, please reach us at help@brown.edu
Jul 1, 15:43 EDT

Jun 30, 2026

No incidents reported.