Brown University Status

Monitoring - Some customers might be seeing banners in Gmail or other Google apps promoting the ability to transfer data to personal accounts if you are 'Graduating Soon'.

These prompts are for informational purposes. In general, no action is required to maintain your account, data access, or current services.

If you are graduating soon, congratulations! The Transfer Content feature can help you migrate your content from the Brown Google environment to a personal Google account, to prepare for your transition to our alumni community.
May 21, 2026 - 12:17 EDT

MyPrint Degraded for macOS Users

Update - Users on macOS are prompted for authentication for every MyPrint print job when running macOS 26.4 or later, 15.7.5 or later, 14.8.5 or later. Selecting the option to "Remember this password in my keychain" does not work. Print jobs are successfully submitted when a user re-enters their Brown username and password for each job. OIT's print vendor has acknowledged the issue, and is working with Apple on a resolution in a future Apple security update.
May 19, 2026 - 10:44 EDT

Identified - Users on macOS are prompted for authentication for every MyPrint print job when running macOS 14.8.5 or later, 15.7.5 or later, and 26.4 or later. Selecting the option to "Remember this password in my keychain" does not work. Print jobs are successfully submitted when a user re-enters their Brown username and password for each job.

We will update this alert with further information when it becomes available.
May 19, 2026 - 10:31 EDT

Cognos Analytics — Degraded Functionality

Identified - In the report output viewer window, using the ‘Run’ button to re-run a report is currently causing an issue that can lead to a Cognos Analytics outage. OIT is working with IBM to investigate and resolve the issue.

In the meantime, to mitigate the risk of further outages, please run reports only from a content tab object list (i.e., click on the report name or from the Action menu, select ‘Run as’). Do not attempt to re-run a report by clicking the ‘Run’ button when viewing report output.

We will update this message when the issue is resolved.
May 18, 2026 - 15:14 EDT

Administrative and Business Degraded Performance

25Live Space Scheduling Operational

Applications Manager (AppWorx) Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Degraded Performance

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Degraded Performance

MyPrint Degraded Performance

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

1Password Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Operational

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 27, 2026

No incidents reported today.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

OIT Planned Maintenance: Tableau Server

Completed - The scheduled maintenance has been completed.
May 21, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 EDT

Scheduled - Tableau Server (tableau.brown.edu) will be unavailable tomorrow, Thursday, May 21, from 5:00 PM to approximately 9:00 PM for system maintenance.

During this time, users will not be able to log in, connect, or publish to Tableau Server. Additionally, Tableau Server content embedded on Brown websites may be unavailable.
May 20, 16:24 EDT

May 20, 2026

No incidents reported.

May 19, 2026

After-the-Fact Service Alert - Resolved: University Hall Network Degradation

Resolved - Some users in University Hall experienced stability problems in Zoom meetings between 2:00 and 3:00 p.m. Zoom service now appears to be stable. OIT is investigating to improve stability in the future.
May 19, 16:14 EDT

May 18, 2026

After-the-Fact Service Alert - Resolved: Cognos Analytics

Resolved - Cognos Analytics experienced a temporary outage on Monday, May 18, 2026 from 12:14 p.m. to 12:33 p.m. During this time, users may have experienced issues running reports. This issue is now resolved.
May 18, 14:26 EDT

May 17, 2026

No incidents reported.

May 16, 2026

Planned Maintenance: 25Live

Completed - The scheduled maintenance has been completed.
May 16, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 EDT

Scheduled - On Saturday, May 16, 2026, between 8:00 AM and 5:00 PM, planned maintenance is scheduled for 25Live.

All 25Live services will be unavailable while the work is performed.
May 14, 08:36 EDT

May 15, 2026

SSH Gateway (sshgw.brown.edu) Issues

Resolved - The SSH Gateway (sshgw.brown.edu) is back online. Technical teams have resolved the authentication issue ("Permission denied"), and all users should now be able to connect normally. Thank you for your patience!
May 15, 10:52 EDT

Investigating - We are aware that users connecting via sshgw.brown.edu are currently receiving a "Permission denied, please try again" error.

Impact: All users attempting to authenticate through the SSH Gateway.

Action: Technical teams are currently working to resolve the authentication issue. We will provide an update as soon as more information is available.
May 15, 10:15 EDT

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.