Notice: Recent CourseTools Canvas Site Request Data Discrepancies and Access
Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to dld@brown.edu if your course still shows "Cancelled"
Jan 13, 2026 - 10:51 EST
Investigating - Some active Brown courses listed at as "Cancelled," which prevents site creation in CourseTools. Additionally, some instructors are currently unable to request their own sites directly through the standard process.

If your course is incorrectly listed as "Cancelled," contact dld@brown.edu immediately to have it corrected.
Jan 12, 2026 - 14:13 EST
Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Under Maintenance
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Under Maintenance
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Degraded Performance
Brown Digital Repository (BDR) Operational
Canvas Course Platform Degraded Performance
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 1, 2026

No incidents reported today.

Feb 28, 2026
OIT Planned Maintenance: Failover Test - Priority 1 Disaster Recovery Services
Completed - The scheduled maintenance has been completed.
Feb 28, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 06:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 27, 15:16 EST
Scheduled - OIT is currently conducting a failover test of our Priority 1 Disaster Recovery services.

During this time, MyAccount is in maintenance mode and will not be available for services like password and account management. Group Management with Grouper are also unavailable.

There may be some interruptions to other services while they are being failed over to our Disaster Recovery site. Additionally, some services may be available in read-only mode during the test.

All services are expected to be tested and restored to normal operation by noon today.

Here is a list of the services that are being tested during this time:

• Active Directory
• Brown Kubernetes Engine (BKE)
• Domain Name Service (DNS) - External and Internal
• Kerberos authentication
• Keyserver software license manager
• LDAP Directory service (Auth, Directory, and Registry)
• my.brown.edu
• Network Address Translation (NAT)
• Network Time Protocol (NTP)
• Network Traffic Manager (Global and Local)
• RADIUS Network authentication
• Registered Mail Relay (Regmail)
• Shibboleth authentication
• Today@Brown
• VPN (Virtual Private Network)
Feb 27, 15:15 EST
OIT Planned Maintenance: Failover Test - Priority 1 Disaster Recovery Services
Completed - The scheduled maintenance has been completed.
Feb 28, 05:59 EST
Scheduled - On Saturday, February 28, 2026, from 6:00 a.m. to noon, OIT will conduct a failover test of our Priority 1 Disaster Recovery services.

During that time, MyAccount will be in maintenance mode and will not be available for services like password and account management. Group Management with Grouper will also be unavailable.

There may be some interruptions to other services while they are being failed over to our Disaster Recovery site. Additionally, some services may be available in read-only mode during the test.

All services are expected to be tested and restored to normal operation by noon on Saturday, March 1, 2026.

Here is a list of the services that will be tested during this time:

• Active Directory
• Brown Kubernetes Engine (BKE)
• Domain Name Service (DNS) - External and Internal
• Kerberos authentication
• Keyserver software license manager
• LDAP Directory service (Auth, Directory, and Registry)
• my.brown.edu
• Network Address Translation (NAT)
• Network Time Protocol (NTP)
• Network Traffic Manager (Global and Local)
• RADIUS Network authentication
• Registered Mail Relay (Regmail)
• Shibboleth authentication
• Today@Brown
• VPN (Virtual Private Network)
Feb 27, 15:13 EST
Feb 27, 2026
Power Outage: Haffenreffer
Resolved - This incident has been resolved.
Feb 27, 15:02 EST
Investigating - There is currently a power outage at Haffenreffer affecting Wired, Wireless, and VoIP connections. RI Energy is communicating with OIT on this matter.
Feb 23, 07:17 EST
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026
Feb 22, 2026

No incidents reported.

Feb 21, 2026
OIT Planned Maintenance: Banner Document Management System (BDMS)
Completed - The scheduled maintenance has been completed.
Feb 21, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 EST
Scheduled - Starting Friday, February 20, 2026 at 5:00 PM through Saturday, February 21, 2026 at 12:00 PM, OIT will perform planned maintenance on the Banner Document Management System (BDMS) and services will be temporarily unavailable while upgrades are performed.
Feb 19, 14:28 EST
Feb 20, 2026
Feb 19, 2026
Globus and Files22 Outage
Resolved - This incident has been resolved.
Feb 19, 13:34 EST
Investigating - We are experiencing a service outage for Globus and Files22. OIT is investigating the issue.
Feb 19, 13:23 EST
Feb 18, 2026
my.brown.edu Outage
Resolved - This incident has been resolved.
Feb 18, 13:50 EST
Update - My.brown.edu is currently experiencing an end user outage. OIT is investigating this issue.
Feb 18, 13:41 EST
Investigating - We are currently investigating this issue.
Feb 18, 13:40 EST
Network Outage at 51 Prospect Street
Resolved - This incident has been resolved.
Feb 18, 09:08 EST
Investigating - There is a network outage at 51 Prospect Street, affecting wired, wireless networking, and VOIP . OIT is investigating the incident.
Feb 18, 00:07 EST
OIT Planned Maintenance: FileMaker I and FileMaker G
Completed - The scheduled maintenance has been completed.
Feb 18, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 EST
Scheduled - On Wednesday, February 18, 2026, between 5:00 AM and 7:30 AM, planned maintenance will be performed on FileMaker I and FileMaker G and services will be temporarily unavailable while upgrades are performed.
Feb 17, 16:21 EST
Feb 17, 2026
Banner Outage
Resolved - This incident has been resolved.
Feb 17, 09:21 EST
Investigating - We are currently experiencing a service disruption for Banner. OIT is currently investigating.
Feb 17, 07:33 EST
Feb 16, 2026
Network Outage at 182 George St.
Resolved - This incident has been resolved.
Feb 16, 11:32 EST
Investigating - There is a network outage at 182 George Street, affecting wired, wireless networking, and VOIP . OIT is investigating the incident.
Feb 16, 09:10 EST
Feb 15, 2026

No incidents reported.

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