Monitoring - Access to Canvas is Restored

As of approximately 9:00 a.m. this morning (Friday, May 8), access to the Canvas learning management platform has been restored for all Brown community members. All Canvas services have been restored with the one exception of the HTML Editor feature, which currently is disabled by Instructure.

Today’s restoration of the Canvas platform at Brown follows a significant cybersecurity incident affecting Instructure, the company that operates Canvas. As we shared on Thursday, Canvas was unavailable at Brown and more than 8,000 schools across the country.

While our expectation is that Canvas will remain operational moving forward, this remains an external vendor incident involving Instructure — not a direct compromise of Brown systems — so we continue to take all possible steps to ensure our environment remains secure. The Office of Information Technology will continue to monitor the Canvas service and will keep the community informed through this status page alert if there is any need for additional updates.

In addition, Brown’s academic leaders will follow up today with all course instructors to provide additional guidance about ensuring continued access to information maintained in Canvas.

Please note:

- You should change your Brown password as soon as possible via https://myaccount.brown.edu/profile/brownpassword as a precaution if you attempted to log in to Canvas between 4:00 and 4:30 p.m. on Thursday, May 7, when the system’s login function may have been temporarily controlled by the threat actor behind the Instructure cyber incident.

- If you attempted to log in to Canvas after 4:30 p.m. on Thursday but before the system’s restoration this morning, you do not need to take action. We have confirmed that usernames and passwords were safely contained within Brown's systems during that period.

We recognize that this outage has impacted all students and instructors using Canvas at a critical time of the semester, and we are grateful for your patience and understanding.

May 08, 2026 - 11:44 EDT
Identified - Update on the Canvas Security Threat and Temporary Outage:

Earlier today, Brown and more than 8,000 schools across the country were impacted by the escalation of a significant cybersecurity incident affecting Instructure, the company that operates the Canvas learning management platform. For approximately 20 minutes this afternoon, Brown community members visiting the login page for Canvas were redirected to a webpage that may have been temporarily controlled by the threat actor behind the Instructure cyber incident. Staff in the Office of Information Technology (OIT) and Digital Learning & Design took immediate steps to mitigate any ongoing threat to the Brown community and begin the work of developing a full response plan.

At this stage, access to Canvas remains disabled for all Brown community members, and we do not yet have a timeline for restoration. The Canvas outage impacts students at every level – undergraduate, PhD, medical, and master’s and professional students. We recognize that the impacts for coursework at Brown, particularly as we reach the end of the semester, are significant. Academic and administrative leaders are actively working this evening to address the cyber incident, determine solutions and plan for potential interim measures should access to Canvas remain disabled in the coming days. Our understanding is that no systems beyond Canvas have been impacted.

At this time we recommend users of Canvas consider these actions:

- If you entered your Brown username and password to log in to Canvas between approximately 4 and 4:30 p.m. today, as a precaution you should reset your Brown password as soon as possible using OIT's self-service Change Brown Password page (https://myaccount.brown.edu/profile/brownpassword).

- If you are an instructor and need to contact your students or share course materials with them outside of Canvas, you have options to reach students in your course through Class Lists, Google Course Groups, and sharing materials through Google Drive (https://help.canvas.brown.edu/a/2073094-canvas-incident-information).

- OIT will update this incident's IT Status Alert as soon as there is new information to share. You can subscribe to alerts to follow any updates.

This afternoon’s incident marks an escalation in an Instructure data breach that began in recent days. In addition to the implications of Canvas being currently disabled, OIT is reviewing the potential impact to Brown community members in regard to data accessed in the Instructure breach. According to the company, the information involved may include names, email addresses, student ID numbers and messages exchanged in Canvas. Brown does not store passwords, dates of birth, government identifiers or financial information in Canvas, and there is therefore no risk to this information being exposed for any Brown community as part of this breach. This was an external vendor incident involving Instructure — not a direct compromise of Brown systems — and we are taking all possible steps to ensure our environment remains secure.

Because incidents like this can lead to follow-up phishing attempts, please be cautious with unexpected or suspicious messages, particularly those referencing Canvas. In addition:

- Never share your passwords, Duo codes, social security number, banking information or other sensitive information by email, text or phone.

- If you receive a suspicious email message, report it via the Phish Alert button in Gmail (https://go.brown.edu/phishalert). Do not click on links or interact otherwise with unexpected messages.

- If you receive any other suspicious correspondence or have questions, please contact the OIT Service Center at 401-863-4357 or help@brown.edu.

We recognize that students, faculty and staff will have many questions. Please know we are working quickly to develop solutions. We will share updates as soon as we are able. We understand this incident is causing disruption, and we are grateful for your patience.

May 07, 2026 - 20:45 EDT
Investigating - The Canvas service is experiencing degradation. OIT is investigating this issue.
May 07, 2026 - 16:23 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 2026 - 23:39 EDT
Investigating - We are currently experiencing intermittent login issues with the Science DMZ Host. OIT is investigating this issue.
Apr 23, 2026 - 23:02 EDT
Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Operational
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Operational
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Partial Outage
Brown Digital Repository (BDR) Operational
Canvas Course Platform Partial Outage
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Degraded Performance
Other Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 10, 2026

No incidents reported today.

May 9, 2026

No incidents reported.

May 8, 2026

Unresolved incident: Canvas Degradation.

May 7, 2026
Resolved - This incident has been resolved.
May 7, 13:32 EDT
Investigating - We are currently experiencing a service disruption with Cognos Analytics. Users are experiencing issues running and creating reports.

Our team is working to identify the root cause and implement a solution.

May 7, 13:27 EDT
May 6, 2026

No incidents reported.

May 5, 2026
Resolved - This incident has been resolved.
May 5, 14:47 EDT
Investigating - We are currently experiencing a service disruption with Cognos Analytics. Users are experiencing issues running and creating reports.

Our team is working to identify the root cause and implement a solution.

May 5, 14:32 EDT
May 4, 2026
Completed - The scheduled maintenance has been completed.
May 4, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:30 EDT
Scheduled - Due to urgent unscheduled maintenance, we are required to reboot the compute nodes immediately. If you notice your jobs are currently PENDING with the status ReqNodeNotAvail or Reserved for maintenance, please be advised that this is expected during the update window.

What you need to know:

No Action Required: You do not need to restart or resubmit your jobs.

Automatic Resumption: Once the reboots are finished and the maintenance reservation is lifted, your jobs will resume automatically.

We apologize for the lack of advance notice and appreciate your cooperation in keeping our environment secure.

May 1, 10:29 EDT
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Resolved - OIT has applied mitigating changes to Listserv to resolve the issue. Performance has returned to normal.

If you notice further issues with Listserv being inaccessible, please contact the OIT Service Center: help@brown.edu or (401) 863-4357

May 1, 18:15 EDT
Update - The Listserv email list service is degraded. Emails to lists may be delayed and logging in to the Listerv web interface may be degraded or unavailable intermittently.

OIT is investigating.

May 1, 14:44 EDT
Investigating - We are currently experiencing a service disruption with Listserv.

Our team is working to identify the scope and root cause and implement a solution.

May 1, 14:37 EDT
Resolved - This incident has been resolved.
May 1, 09:26 EDT
Update - We are continuing to investigate this issue.
May 1, 09:05 EDT
Investigating - MyAccount (myaccount.brown.edu) is currently unavailable.

Our team is working to identify the root cause and implement a solution.

May 1, 09:01 EDT
Resolved - This incident has been resolved.
May 1, 08:53 EDT
Monitoring - The total duration of the window will be 8:00 AM - 4:00 PM
Apr 30, 09:04 EDT
Apr 30, 2026
Apr 29, 2026

No incidents reported.

Apr 28, 2026
Resolved - Access to Files22 via Globus has been fully restored. The service was degraded from Thursday, April 23, at approximately 10:31 PM through Tuesday, April 28, at 9:37 PM.
Apr 28, 22:22 EDT
Apr 27, 2026
Resolved - Network connectivity at 200 Dyer experienced a temporary outage on Monday, April 27, 2026 from approximately 10:30 AM to 11:00 AM. During this time, users at 200 Dyer may have experienced connectivity problems. This issue is now resolved.
Apr 27, 16:23 EDT
Resolved - This incident has been resolved.
Apr 27, 11:46 EDT
Investigating - We are currently experiencing a service disruption with Cognos Analytics. Users are experiencing issues running and creating reports.

Our team is working to identify the root cause and implement a solution.

Apr 27, 11:20 EDT
Apr 26, 2026

No incidents reported.