Brown University Status

All Systems Operational

Administrative and Business Operational

25Live Space Scheduling Operational

Applications Manager (AppWorx) Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

1Password Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Infrastructure Operational

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Operational

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 17, 2026

No incidents reported today.

May 16, 2026

Planned Maintenance: 25Live

Completed - The scheduled maintenance has been completed.
May 16, 17:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 08:00 EDT

Scheduled - On Saturday, May 16, 2026, between 8:00 AM and 5:00 PM, planned maintenance is scheduled for 25Live.

All 25Live services will be unavailable while the work is performed.
May 14, 08:36 EDT

May 15, 2026

SSH Gateway (sshgw.brown.edu) Issues

Resolved - The SSH Gateway (sshgw.brown.edu) is back online. Technical teams have resolved the authentication issue ("Permission denied"), and all users should now be able to connect normally. Thank you for your patience!
May 15, 10:52 EDT

Investigating - We are aware that users connecting via sshgw.brown.edu are currently receiving a "Permission denied, please try again" error.

Impact: All users attempting to authenticate through the SSH Gateway.

Action: Technical teams are currently working to resolve the authentication issue. We will provide an update as soon as more information is available.
May 15, 10:15 EDT

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

Canvas Degradation

Resolved - All Canvas services have been restored and validated. Instructure, the company who provides Canvas, has shared a detailed FAQ about this service outage that affected all their customers. OIT will soon follow up in this service alert with a detailed Brown-specific after-action report.
May 12, 16:35 EDT

Monitoring - Access to Canvas is Restored

As of approximately 9:00 a.m. this morning (Friday, May 8), access to the Canvas learning management platform has been restored for all Brown community members. All Canvas services have been restored with the one exception of the HTML Editor feature, which currently is disabled by Instructure.

Today’s restoration of the Canvas platform at Brown follows a significant cybersecurity incident affecting Instructure, the company that operates Canvas. As we shared on Thursday, Canvas was unavailable at Brown and more than 8,000 schools across the country.

While our expectation is that Canvas will remain operational moving forward, this remains an external vendor incident involving Instructure — not a direct compromise of Brown systems — so we continue to take all possible steps to ensure our environment remains secure. The Office of Information Technology will continue to monitor the Canvas service and will keep the community informed through this status page alert if there is any need for additional updates.

In addition, Brown’s academic leaders will follow up today with all course instructors to provide additional guidance about ensuring continued access to information maintained in Canvas.

Please note:

- You should change your Brown password as soon as possible via https://myaccount.brown.edu/profile/brownpassword as a precaution if you attempted to log in to Canvas between 4:00 and 4:30 p.m. on Thursday, May 7, when the system’s login function may have been temporarily controlled by the threat actor behind the Instructure cyber incident.

- If you attempted to log in to Canvas after 4:30 p.m. on Thursday but before the system’s restoration this morning, you do not need to take action. We have confirmed that usernames and passwords were safely contained within Brown's systems during that period.

We recognize that this outage has impacted all students and instructors using Canvas at a critical time of the semester, and we are grateful for your patience and understanding.
May 8, 11:44 EDT

Identified - Update on the Canvas Security Threat and Temporary Outage:

Earlier today, Brown and more than 8,000 schools across the country were impacted by the escalation of a significant cybersecurity incident affecting Instructure, the company that operates the Canvas learning management platform. For approximately 20 minutes this afternoon, Brown community members visiting the login page for Canvas were redirected to a webpage that may have been temporarily controlled by the threat actor behind the Instructure cyber incident. Staff in the Office of Information Technology (OIT) and Digital Learning & Design took immediate steps to mitigate any ongoing threat to the Brown community and begin the work of developing a full response plan.

At this stage, access to Canvas remains disabled for all Brown community members, and we do not yet have a timeline for restoration. The Canvas outage impacts students at every level – undergraduate, PhD, medical, and master’s and professional students. We recognize that the impacts for coursework at Brown, particularly as we reach the end of the semester, are significant. Academic and administrative leaders are actively working this evening to address the cyber incident, determine solutions and plan for potential interim measures should access to Canvas remain disabled in the coming days. Our understanding is that no systems beyond Canvas have been impacted.

At this time we recommend users of Canvas consider these actions:

- If you entered your Brown username and password to log in to Canvas between approximately 4 and 4:30 p.m. today, as a precaution you should reset your Brown password as soon as possible using OIT's self-service Change Brown Password page (https://myaccount.brown.edu/profile/brownpassword).

- If you are an instructor and need to contact your students or share course materials with them outside of Canvas, you have options to reach students in your course through Class Lists, Google Course Groups, and sharing materials through Google Drive (https://help.canvas.brown.edu/a/2073094-canvas-incident-information).

- OIT will update this incident's IT Status Alert as soon as there is new information to share. You can subscribe to alerts to follow any updates.

This afternoon’s incident marks an escalation in an Instructure data breach that began in recent days. In addition to the implications of Canvas being currently disabled, OIT is reviewing the potential impact to Brown community members in regard to data accessed in the Instructure breach. According to the company, the information involved may include names, email addresses, student ID numbers and messages exchanged in Canvas. Brown does not store passwords, dates of birth, government identifiers or financial information in Canvas, and there is therefore no risk to this information being exposed for any Brown community as part of this breach. This was an external vendor incident involving Instructure — not a direct compromise of Brown systems — and we are taking all possible steps to ensure our environment remains secure.

Because incidents like this can lead to follow-up phishing attempts, please be cautious with unexpected or suspicious messages, particularly those referencing Canvas. In addition:

- Never share your passwords, Duo codes, social security number, banking information or other sensitive information by email, text or phone.

- If you receive a suspicious email message, report it via the Phish Alert button in Gmail (https://go.brown.edu/phishalert). Do not click on links or interact otherwise with unexpected messages.

- If you receive any other suspicious correspondence or have questions, please contact the OIT Service Center at 401-863-4357 or help@brown.edu.

We recognize that students, faculty and staff will have many questions. Please know we are working quickly to develop solutions. We will share updates as soon as we are able. We understand this incident is causing disruption, and we are grateful for your patience.
May 7, 20:45 EDT

Investigating - The Canvas service is experiencing degradation. OIT is investigating this issue.
May 7, 16:23 EDT

Data Transfer Prompts in Google Workspace

Resolved - This incident has been resolved.
May 12, 15:53 EDT

Investigating - Some customers might be seeing banners in Gmail or other Google apps promoting the ability to transfer data to personal accounts. Google will soon be removing this at Brown's request.

These prompts are for informational purposes only. No action is required to maintain your account, data access, or current services.
May 12, 11:00 EDT

Intermittent Science DMZ Host Login Issues

Resolved - This incident has been resolved.
May 12, 11:07 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 23:39 EDT

Investigating - We are currently experiencing intermittent login issues with the Science DMZ Host. OIT is investigating this issue.
Apr 23, 23:02 EDT

May 11, 2026

Cognos Analytics unavailable

Resolved - This incident has been resolved.
May 11, 16:26 EDT

Investigating - We are currently experiencing a service disruption with Cognos Analytics. Users are experiencing issues running and creating reports.

Our team is working to identify the root cause and implement a solution.
May 11, 16:06 EDT

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

May 7, 2026

Cognos Service Disruption

Resolved - This incident has been resolved.
May 7, 13:32 EDT

May 6, 2026

No incidents reported.

May 5, 2026

Cognos Service Disruption

Resolved - This incident has been resolved.
May 5, 14:47 EDT

May 4, 2026

OIT Planned Maintenance: Oscar High Performance Computing

Completed - The scheduled maintenance has been completed.
May 4, 14:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 10:30 EDT

Scheduled - Due to urgent unscheduled maintenance, we are required to reboot the compute nodes immediately. If you notice your jobs are currently PENDING with the status ReqNodeNotAvail or Reserved for maintenance, please be advised that this is expected during the update window.

What you need to know:

No Action Required: You do not need to restart or resubmit your jobs.

Automatic Resumption: Once the reboots are finished and the maintenance reservation is lifted, your jobs will resume automatically.

We apologize for the lack of advance notice and appreciate your cooperation in keeping our environment secure.
May 1, 10:29 EDT

May 3, 2026

No incidents reported.