Brown University Status

Service Under Maintenance

Administrative and Business Operational

25Live Space Scheduling Operational

Applications Manager (AppWorx) Operational

Banner for Administrators Operational

Banner Document Management System (BDMS) Operational

Blackbaud Internet Solutions (Alumni) Operational

BrownBuys Operational

Brown Contract Management System (BCM) Operational

Cognos - Analytics & Reporting Operational

Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational

Events Calendar - events.brown.edu Operational

FileMaker Database Hosting Operational

Phenix Operational

Planon Facilities Management Portal Operational

Salesforce Operational

Space Reservations@Brown - Space Scheduling Operational

Tableau - Analytics and Visualization Operational

University Ticketing (AudienceView) Operational

Workday Operational

Communication and Collaboration Operational

BrownBlogs Operational

BrownSites - Department Websites Operational

Dropbox Operational

Google Drive Operational

Google Mail Operational

Grouper Operational

Listserv Email Groups Operational

Lyris Bulk Email Operational

MyBrown Web Portal Operational

Office365 Operational

OneDrive/Sharepoint Operational

Sympa Bulk Email Operational

Today@Brown - today.brown.edu Operational

Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational

Zoom Meetings Operational

Desktop and Mobile Computing Operational

MyPrint Operational

PPrint Operational

RemoteApp Streaming Applications Operational

Software Catalog - software.brown.edu Operational

Software License Managers Operational

Information Security and Accounts Operational

Brown Directory - directory.brown.edu Operational

Duo Core Authentication Service Operational

Duo Two-Step Authentication Operational

LastPass Password Manager Operational

Microsoft Active Directory/Office365 Authentication Operational

MyAccount - myaccount.brown.edu Operational

Shibboleth Single-Signon Authentication Operational

Duo Admin Panel Operational

Duo Push Delivery Operational

Duo Phone Call Delivery Operational

Duo SMS Message Delivery Operational

Infrastructure Under Maintenance

Department File Services - files.brown.edu Operational

Fileway - webfiles.brown.edu Operational

Hosted Virtual Machines (Hyper-V) Operational

Jira Service Management Jira Service Management Web Operational

GitHub Codespaces Under Maintenance

Network Connectivity and Telecommunications Operational

Jabber Operational

Telephone service (local and long distance) Operational

Voicemail service Operational

VPN - Virtual Private Network Operational

Wired Network Operational

Wireless network (Brown, Brown-Guest, & Eduroam) Operational

Cellular Carrier Service Operational

Connections on College Hill North of Waterman - Buildings Operational

Connections on College Hill North of Waterman - Outdoor Spaces Operational

Connections on College Hill North of Waterman - Residence Halls Operational

Connections on College Hill South of Waterman - Buildings Operational

Connections on College Hill South of Waterman - Outdoor Spaces Operational

Connections on College Hill South of Waterman - Residence Halls Operational

Connections in Athletics and Facilities Office Operational

Connections in Jewelry District Operational

Research Operational

Coeus Grant Management Operational

Globus File Transfers Operational

Hibernate (Starfish) Operational

iLabs Operational

InfoEd Grant Management Operational

LRS Research File Services - lrs.brown.edu Operational

Oscar High Performance Computing Operational

SSH Gateway Operational

Stronghold Secure Research Environments Operational

VAST - files22.brown.edu Operational

Student Services Operational

Advising Sidekick (ASK) Operational

Banner Self-Service Operational

Medicat Operational

StarRez Housing Management Operational

Teaching and Learning Operational

Brown Digital Repository (BDR) Operational

Canvas Course Platform Operational

Course Catalog - cab.brown.edu Operational

Course Tools for Instructors and Students - coursetools.brown.edu Operational

Online Course Reserves (Leganto) Operational

Panopto Lecture Capture and Media Library Operational

Other Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

OIT Planned Maintenance: Edge Switch Upgrade - 350 Eddy

Completed - The scheduled maintenance has been completed.
Apr 2, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 06:30 EDT

Scheduled - On Wednesday, April 2, 2025, between 6:30 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at 350 Eddy while upgrades are performed.
Mar 26, 12:13 EDT

Apr 1, 2025

OIT Planned Maintenance: Battery Replacement

Completed - The scheduled maintenance has been completed.
Apr 1, 11:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 08:53 EDT

Scheduled - Maintenance will be performed today, Tuesday, April 1 from 8:00 AM through 11:00 AM. During this the following services may experience periods of degradation and brief outages:

files.brown.edu (home, research)
nfs.brown.edu (CS, DAM)
ifs.cs.brown.edu
nfsint.brown.edu
Apr 1, 08:52 EDT

OIT Planned Maintenance: Edge Switch Upgrade - 70 Ship

Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 EDT

Scheduled - On Tuesday, April 1, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at 70 Ship while upgrades are performed.
Mar 26, 12:11 EDT

Mar 31, 2025

Files22.brown.edu \ LRSResearch is currently inaccessible

Resolved - This incident has been resolved.
Mar 31, 16:50 EDT

Investigating - We are currently investigating this issue.
Mar 31, 15:26 EDT

OIT Planned Maintenance: Edge Switch Upgrades (Jewelry District)

Completed - The scheduled maintenance has been completed.
Mar 31, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 06:00 EDT

Scheduled - On Monday, March 31, 2025, between 6:00 AM and 8:00 AM, network connectivity (including wired, wireless and VoIP) will be unavailable at the following locations while upgrades are performed:

222 Richmond
300 Richmond
43 Elm
26 Ship
339 Eddy
1 Davol
Mar 26, 12:09 EDT

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

Brown’s Departmental File Services (DFS) upgrade is now complete

Resolved - If you need any help reconnecting to your files, please reach out to the OIT Service Center via help@brown.edu.
Mar 26, 09:16 EDT

Monitoring - The OIT upgrade of Brown’s Departmental File Services (DFS) is now complete. Wherever possible, OIT has automatically reconnected all Brown employees to the new file storage, which is now known as “files22.brown.edu” instead of the previous “files.brown.edu”.

For information on how to reconnect manually, please use the following instructions:

Mac: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-with-macos
Windows: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-on-windows

If you need any help reconnecting to your files, please reach out to the OIT Service Center via help@brown.edu.
Mar 24, 07:37 EDT

Mar 25, 2025

OIT Planned Maintenance: AppWorx Production Upgrade

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:00 EDT

Scheduled - The Applications Manager (AppWorx) is scheduled for an upgrade on Tuesday, March 25, from 6:00 to 9:00 a.m. During this time, scheduled process flows, end-user-submitted process flows, and ad hoc requests will not be processed. The entire maintenance window is reserved for troubleshooting if needed.

Please plan accordingly and submit any scheduling adjustments via our AppWorx request portal. Otherwise, process flows scheduled during this period will run once the upgrade is complete.
Mar 20, 14:16 EDT

OIT Planned Maintenance: Network Hardware

Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 06:01 EDT

Scheduled - On Tuesday, March 25, 2025, between 6:00 AM and 8:00 AM, maintenance is being performed on network hardware providing internet based services supported by OIT.
Mar 21, 12:33 EDT

Mar 24, 2025

OIT Planned Maintenance: Departmental File Services Unavailable on 3/21-24

Completed - The scheduled maintenance has been completed.
Mar 24, 07:29 EDT

Update - The OIT upgrade of Brown’s Departmental File Services (DFS) is now complete. Wherever possible OIT has automatically reconnected all Brown employees to the new file storage which is now known as “files22.brown.edu” instead of the previous “files.brown.edu”.

For information on how to reconnect manually, please use the following instructions:

Mac: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-with-macos
Windows: https://ithelp.brown.edu/kb/articles/connect-to-departmental-file-services-on-windows

If you need any help reconnecting to your files, please reach out to the OIT Service Center via help@brown.edu
Mar 24, 07:21 EDT

Update - OIT is currently performing an upgrade of Brown’s Departmental File Services (DFS). This service will not be available from 7 p.m. on Friday, March 21 until 7 a.m. on Monday, March 24. When this work is complete, we’ll be using a faster, more secure file storage platform for Brown. If you need help reconnecting on Monday morning, please reach out to the OIT Service Center via help@brown.edu.
Mar 22, 07:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 EDT

Scheduled - OIT will be performing an upgrade of Brown’s Departmental File Services (DFS) starting at 7 p.m. tonight. This service will not be available from 7 p.m. on Friday, March 21 until 7 a.m. on Monday, March 24.

If you need access to files saved on “files.brown.edu\DFS” during this scheduled outage, you can copy them in advance to your own computer for the weekend, and then copy them back on Monday.

When this work is complete, we’ll be using a faster, more secure file storage platform for Brown. If you need help reconnecting on Monday morning, please reach out to the OIT Service Center via help@brown.edu.
Mar 21, 06:36 EDT

Mar 23, 2025

No incidents reported.

Mar 22, 2025

Mar 21, 2025

CrowdStrike Home Failing To Install

Resolved - This incident has been resolved.
Mar 21, 12:34 EDT

Investigating - We are aware of a problem with Crowdstrike Home failing to install for some users. The vendor is aware of this problem and is helping us resolve it.
Mar 14, 10:03 EDT

Mar 20, 2025

No incidents reported.