Notice: Recent CourseTools Canvas Site Request Data Discrepancies and Access
Monitoring - A fix has been implemented and we are monitoring the results. Please reach out to dld@brown.edu if your course still shows "Cancelled"
Jan 13, 2026 - 10:51 EST
Investigating - Some active Brown courses listed at as "Cancelled," which prevents site creation in CourseTools. Additionally, some instructors are currently unable to request their own sites directly through the standard process.

If your course is incorrectly listed as "Cancelled," contact dld@brown.edu immediately to have it corrected.
Jan 12, 2026 - 14:13 EST
Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Operational
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Operational
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
Jira Service Management Jira Service Management Web Operational
GitHub Codespaces Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Degraded Performance
Brown Digital Repository (BDR) Operational
Canvas Course Platform Degraded Performance
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Cognos Analytics Banner Real Time Reporting Jan 16, 2026 13:15-15:00 EST

In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Friday, January 16, from 1:15 pm to 3:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Posted on Jan 09, 2026 - 09:58 EST

Cognos Analytics Banner Real Time Reporting Jan 20, 2026 08:15-10:00 EST

In order to ensure we have enough resources for Student Registration, Cognos Analytics Banner real-time reporting will be unavailable Tuesday, January 20, from 8:15 am to 10:00 am.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Course Evaluation
Course Proposal
Course Proposal (Departmental)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Posted on Jan 09, 2026 - 10:00 EST
Jan 15, 2026
Globus services unavailable for Stronghold
Resolved - This incident has been resolved.
Jan 15, 09:10 EST
Investigating - We are aware of an issue affecting access to Globus services from Stronghold environments.
Stronghold users are unable to access their collections on Globus and they are unable to transfer files using it. Other Globus collections are unaffected, and SFTP transfers into Stronghold are unaffected.
OIT is investigating the issue.
Jan 14, 17:16 EST
Cognos Analytics Banner ODS reporting delayed
Postmortem - Read details
Jan 15, 09:12 EST
Resolved - The Banner ODS data refresh completed successfully last night.

To view or resubmit failed schedules, see the “Rerun a Failed Cognos Analytics Report” knowledgebase article: https://ithelp.brown.edu/kb/articles/rerun-a-failed-cognos-analytics-report
Jan 15, 08:46 EST
Monitoring - The Banner ODS data refresh did not complete by noon as expected. There was an issue we are investigating. We anticipate it will run as scheduled this evening.

Data in Cognos Analytics reports against Banner ODS packages is available and is current as of the close of business on Monday 1/12/26. Reporting against all other data sources is current.

Banner ODS Packages:

Accounts Receivable
Admission
BannerSecurity
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Jan 14, 14:18 EST
Update - The Banner ODS data refresh did not complete by noon as expected. There was an issue we are investigating.

We are currently running a flashback procedure to restore the data to the previous run.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages:

Accounts Receivable
Admission
BannerSecurity
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Jan 14, 13:14 EST
Investigating - The Banner ODS Refresh is running longer than expected. We anticipate it will complete by noon.

Until the process finishes, Cognos Analytics reports against Banner ODS packages below will fail.

PLEASE NOTE: Cognos Analytics is operational—reporting is available from other data sources.

Banner ODS Packages:
Accounts Receivable
Admission
BannerSecurity
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Jan 14, 07:53 EST
Nationwide Cellular Outage - Verizon (minor reports from other carriers)
Resolved - The outage has been resolved. If customers are still having an issue, Verizon encourages to restart their devices to reconnect to the network.
Jan 15, 08:33 EST
Monitoring - Verizon phones showing "SOS" instead of network bars, some people may not be able to make texts or calls.

Currently you can find more information here: https://www.techradar.com/news/live/verizon-outage-january-2026
Jan 14, 14:24 EST
OIT Planned Maintenance: MyPrint
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 EST
Scheduled - MyPrint service will be undergoing maintenance on Thursday, January 15, 2026, from 7:00 AM to 8:00 AM. All MyPrint printing services, including student printing and the shared MyPrint queues, may be unavailable while maintenance is being performed.
Jan 14, 21:00 EST
Jan 14, 2026
OIT Planned Maintenance: Hibernate Service (Starfish)
Completed - The scheduled maintenance has been completed.
Jan 14, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 EST
Scheduled - On Wednesday, January 14, 2026, between 6:00 AM and 10:00 AM, Hibernate Service (Starfish) will experience an interruption while maintenance is being performed.
Jan 13, 20:39 EST
Jan 13, 2026
OIT Planned Maintenance: Oscar High Performance Computing 1/12 - 1/15
Completed - The scheduled maintenance has been completed.
Jan 13, 14:57 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 12:30 EST
Scheduled - Oscar will be unavailable for during the annual downtime for maintenance. Please see below for details.

Maintenance Window
Start: 1/12/2026 6:00 am EST
End: 1/15/2026 6:00 am EST

Maintenance Description
- The OS will be upgraded from RHEL/9.2 to RHEL/9.6.
- The bigmem partition will be decommissioned.
- Oscar modules system will be upgraded.

Expected Impact
- All Oscar services will be unavailable during the downtime
- Jobs which won’t complete by the beginning of the maintenance window won’t start and ‘myq/squeue’ will report (ReqNodeNotAvail, Reserved for maintenance)
- The Open OnDemand (OOD) interface will be different.
- New modules will replace current modules.
- Users will no longer be able to submit jobs to the bigmem partition. Users could get an HPC priority account to submit bigmem jobs to the batch partition that has nodes of 1.5TB memory.

Instructions for Users
- Users will need to resubmit jobs after the maintenance
- Users will need to update their job submission scripts since Oscar module names will be different in the new module system.
- Locally installed packages/environments may not work after the maintenance due to OS upgrade. Users may need to reinstall the packages/environments.
Jan 12, 12:20 EST
OIT Planned Maintenance: MyPrint
Completed - The scheduled maintenance has been completed.
Jan 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 07:00 EST
Scheduled - MyPrint service will be undergoing maintenance on Tuesday, January 13, 2026, from 7:00 AM to 8:00 AM. All MyPrint printing services, including student printing and the shared MyPrint queues, may be unavailable while maintenance is being performed.
Jan 12, 11:02 EST
Jan 12, 2026
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
After-the-Fact Service Alert - Resolved: Druva
Resolved - The Druva InSync Backup for Litigation Hold service experienced an outage from 12PM on Tuesday, January 6 until 12PM today, Friday January 9. Affected customers with the Druva Client may have noticed that the InSync client reported "Insufficient Storage" during the outage, which is now resolved. No loss of data occurred during the outage.
Jan 9, 16:17 EST
Jan 8, 2026
Degraded Network Performance: Ladd Observatory
Resolved - This incident has been resolved.
Jan 8, 16:58 EST
Investigating - We’re experiencing issues with network connectivity at Ladd Observatory. A subset of users are impacted and our team is actively working to resolve this. We will provide more details as soon as more information becomes available.
Jan 8, 13:24 EST
Jan 7, 2026
Cognos Analytics Banner Real Time Reporting
Completed - The scheduled maintenance has been completed.
Jan 7, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 15:00 EST
Scheduled - To ensure sufficient system resources for the student grade mode change period, Cognos Analytics Banner real-time reporting will be unavailable on Wednesday, January 7, 2026, from 3:00 pm to 5:00 pm.

Only Cognos Analytics Banner reports that include real-time data will fail during this time. Cognos Analytics will be available during this time, and you will be able to run other reports that do not rely on real-time data.

Please share this message with users in your department who run reports that contain real-time data.

The following packages contain Banner real-time data:

Accounts Receivable
Admission
Banner Security
Course Evaluation (TPAC Teaching Summary is not affected)
Course Proposal
Course Proposal (Departmental)
Event Scheduling (only certain query subjects include ODS data)
Faculty Appointments (course offering data)
Financial Aid
GSIM
GSIM Post 2015
Pre-College and UG Programs
Registration Override Requests
Student
Student (Departmental)
Dec 19, 11:09 EST
After-the-Fact Service Alert - Resolved: Network Outage at Manning Hall
Resolved - Network at Manning Hall experienced a temporary outage on Wednesday, January 7, 2026, from 8:01 a.m. to 8:33 a.m. During this time, users may have experienced issues with wired and wireless networking. . This issue is now resolved.
Jan 7, 09:14 EST
OIT Planned Maintenance: FileMaker I
Completed - The scheduled maintenance has been completed.
Jan 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 05:30 EST
Scheduled - On Wednesday, January 7, between 5:30 AM and 6:00 AM, planned maintenance will be performed on FileMaker I and services will be temporarily unavailable while upgrades are performed.
Jan 6, 16:12 EST
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026
Partial Network Outage - 222 Richmond (Medschool) 2nd floor
Resolved - This incident has been resolved.
Jan 3, 11:17 EST
Investigating - We are currently investigating this issue.
Jan 3, 09:55 EST
Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

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