Service Under Maintenance

Administrative and Business Operational
25Live Space Scheduling Operational
Applications Manager (AppWorx) Operational
Banner for Administrators Operational
Banner Document Management System (BDMS) Operational
Blackbaud Internet Solutions (Alumni) Operational
BrownBuys Operational
Brown Contract Management System (BCM) Operational
Cognos - Analytics & Reporting Operational
Confluence Administration Operational
Confluence Authentication and User Management Operational
Confluence View Content Operational
Deskpro Help Request System and IT Knowledgebase - ithelp.brown.edu Operational
Events Calendar - events.brown.edu Operational
FileMaker Database Hosting Operational
Jira Service Management Assets Operational
Jira Service Management Authentication and User Management Operational
Jira Service Management Jira Service Management Web Operational
Jira Service Management Service Portal Operational
Phenix Operational
Planon Facilities Management Portal Operational
Salesforce Operational
Space Reservations@Brown - Space Scheduling Operational
Tableau - Analytics and Visualization Operational
University Ticketing (AudienceView) Operational
Workday Operational
Communication and Collaboration Under Maintenance
BrownBlogs Operational
BrownSites - Department Websites Operational
Dropbox Operational
Google Drive Operational
Google Mail Operational
Grouper Operational
Listserv Email Groups Operational
Lyris Bulk Email Operational
MyBrown Web Portal Operational
Office365 Operational
OneDrive/Sharepoint Operational
Sympa Bulk Email Operational
Today@Brown - today.brown.edu Operational
Web Hosting (Plesk, Drupal, Webpub & LAMP) Operational
Zoom Meetings Under Maintenance
Desktop and Mobile Computing Operational
MyPrint Operational
PPrint Operational
RemoteApp Streaming Applications Operational
Software Catalog - software.brown.edu Operational
Software License Managers Operational
Information Security and Accounts Operational
Brown Directory - directory.brown.edu Operational
Duo Core Authentication Service Operational
Duo Two-Step Authentication Operational
1Password Operational
Microsoft Active Directory/Office365 Authentication Operational
MyAccount - myaccount.brown.edu Operational
Shibboleth Single-Signon Authentication Operational
Duo Admin Panel Operational
Duo Push Delivery Operational
Duo Phone Call Delivery Operational
Duo SMS Message Delivery Operational
Infrastructure Operational
Department File Services - files.brown.edu Operational
Fileway - webfiles.brown.edu Operational
Hosted Virtual Machines (Hyper-V) Operational
GitHub Codespaces Operational
REDCap Operational
Network Connectivity and Telecommunications Operational
Jabber Operational
Telephone service (local and long distance) Operational
Voicemail service Operational
VPN - Virtual Private Network Operational
Wired Network Operational
Wireless network (Brown, Brown-Guest, & Eduroam) Operational
Cellular Carrier Service Operational
Connections on College Hill North of Waterman - Buildings Operational
Connections on College Hill North of Waterman - Outdoor Spaces Operational
Connections on College Hill North of Waterman - Residence Halls Operational
Connections on College Hill South of Waterman - Buildings Operational
Connections on College Hill South of Waterman - Outdoor Spaces Operational
Connections on College Hill South of Waterman - Residence Halls Operational
Connections in Athletics and Facilities Office Operational
Connections in Jewelry District Operational
Research Operational
Coeus Grant Management Operational
Globus File Transfers Operational
Hibernate (Starfish) Operational
iLabs Operational
InfoEd Grant Management Operational
LRS Research File Services - lrs.brown.edu Operational
Oscar High Performance Computing Operational
SSH Gateway Operational
Stronghold Secure Research Environments Operational
VAST - files22.brown.edu Operational
Student Services Operational
Advising Sidekick (ASK) Operational
Banner Self-Service Operational
StarRez Housing Management Operational
Teaching and Learning Operational
Brown Digital Repository (BDR) Operational
Canvas Course Platform Operational
Course Catalog - cab.brown.edu Operational
Course Tools for Instructors and Students - coursetools.brown.edu Operational
Online Course Reserves (Leganto) Operational
Panopto Lecture Capture and Media Library Operational
Other Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 8, 2026

No incidents reported today.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

Extended Maintenance: MyPrint
Resolved - This incident has been resolved.
Aug 6, 12:53 EDT
Update - OIT’s MyPrint service will be unavailable for a short time after noon, today, Thursday, August 6.

In response to yesterday’s print outage, OIT will conduct a test of the system, so we can ensure service reliability over the weekend and into next week. All printing services will be unavailable for up to 10 minutes, starting at approximately 12:05pm.

We expect most printers to come online correctly after our test. OIT staff will be nearby to quickly reset individual devices that do not come online as expected.

Thank you for your patience and understanding.
Aug 6, 10:13 EDT
Update - Most devices have been returned to service. We are aware of approximately 20 devices that will need to be manually updated by OIT this morning.
Please contact the OIT Service Center if your printer is not working.
Aug 5, 09:04 EDT
Monitoring - This morning's updates to the printing service are taking longer than expected, and as a result, MyPrint may be partly unstable for the moment. OIT is monitoring the situation as the updates complete.
Aug 5, 08:20 EDT
OIT Planned Maintenance: MyPrint
Completed - The scheduled maintenance has been completed.
Aug 6, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 12:00 EDT
Scheduled - OIT’s MyPrint service will be unavailable for a short time after noon, today, Thursday, August 6.

In response to yesterday’s print outage, OIT will conduct a test of the system, so we can ensure service reliability over the weekend and into next week. All printing services will be unavailable for up to 10 minutes, starting at approximately 12:05pm.

We expect most printers to come online correctly after our test. OIT staff will be nearby to quickly reset individual devices that do not come online as expected.

Thank you for your patience and understanding.
Aug 6, 08:32 EDT

Aug 5, 2026

OIT Planned Maintenance: MyPrint
Completed - The scheduled maintenance has been completed.
Aug 5, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 07:00 EDT
Scheduled - MyPrint service will be undergoing maintenance on Wednesday, August 5, 2026, from 7:00 AM to 8:00 AM. All MyPrint printing services, including student printing, the shared MyPrint queues and Scan to OneDrive, may be unavailable while maintenance is being performed.
Aug 3, 11:34 EDT

Aug 4, 2026

OIT Planned Maintenance: Banner Maintenance
Completed - The scheduled maintenance has been completed.
Aug 4, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 07:00 EDT
Scheduled - Please be advised that planned maintenance for Banner is scheduled for, Tuesday, August 4, 2026, from 7:00 AM to 7:30 AM. During this maintenance window, Banner for Administrators services will be unavailable.
Aug 3, 11:31 EDT

Aug 3, 2026

After-the-Fact Service Alert - Resolved: CaterTrax
Resolved - Brown Catering Site (CaterTrax) experienced a temporary outage on Monday, August 3, 2026 from 10:50 a.m. to 11:45 a.m. During this time, users may have experienced issues accessing Brown Catering website (CaterTrax) . This issue is now resolved.
Aug 3, 14:57 EDT

Aug 2, 2026

Planned Maintenance: 25Live
Completed - The scheduled maintenance has been completed.
Aug 2, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 13:00 EDT
Scheduled - On Sunday, August 2, 2026, between 1:00 PM and 9:00 PM, planned maintenance is scheduled for 25Live.
Jul 14, 11:22 EDT

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

Power Outage: Barus & Holley
Resolved - This incident has been resolved.
Jul 29, 16:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 29, 11:01 EDT
Investigating - There is currently a power outage at Barus & Holley affecting Wired, Wireless, and VoIP connections. This is due to ongoing IT work in the building. OIT will send updates when this is resolved.
Jul 29, 11:01 EDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

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